Event Registration Manager

e.Republic•Sacramento, CA

2d•$24 - $26•Remote

About The Position

The Event Registration Manager drives audience acquisition for e.Republic events, including custom virtual or in-person programs, regional summits, and in-house events. The role provides customer support and manages high-volume phone and email outreach while maintaining accuracy and quality across registration processes. It requires proficiency with registration platforms, CRM systems, and onsite equipment, as well as periodic travel to support events nationwide. The role is full-time, non-exempt, and has no direct reports. The position requires the employee to live and work in the Greater Sacramento Area and maintain reliable internet access.

Requirements

At least 2 years of office experience, with strong organizational and communication skills and demonstrated technology proficiency and adaptability to new tools and systems.
Must live and work in the Greater Sacramento Area.
Excellent written and verbal communication skills.
Highly organized and detail-oriented.
Ability to multitask in a fast-paced environment and remain flexible with responsibilities.
Ownership mindset, commitment to follow-through, and focus on continuous improvement.
High technology literacy and comfort troubleshooting programs, networks, and equipment such as printers, laptops, routers, and modems.
Self-starter able to work without supervision.
Proficiency with Microsoft Excel, Outlook, and Word.
Typing speed of at least 55 words per minute.
Ability to efficiently navigate the internet for research.
Ability to bend, stoop, and lift up to 50 pounds.
Must reside in and be authorized to work in the United States.
Must maintain a work environment with reliable internet access.

Nice To Haves

HTML experience.
Salesforce and/or HubSpot experience.
Experience working in a remote organization.

Responsibilities

Provide customer support by phone and email to internal and external customers regarding event needs.
Create and manage event action plans and deadlines, ensuring timelines are met.
Assess event progress and collaborate with the Senior Registration Manager to address needs and support event success.
Create, edit, and deploy event promotions using marketing software.
Conduct follow-up email and phone outreach to increase registrations and engage sponsors.
Maintain accurate contact databases by updating records, creating contacts, and processing registrations.
Assist registrants with secure payment processing for fee-based events.
Research new event leads online as needed.
Produce accurate, professional event reports for internal and external clients.
Prepare and ship event materials, including registration materials, badges, and other documents; this may involve printing, folding, and stuffing materials in-house or while traveling.
Travel to events and provide onsite registration support, including setting up registration and exhibit areas, checking in attendees, and coordinating with the onsite team.
Manage regular workload responsibilities while traveling; some weekend travel may be required depending on event timing.
Set up, test, maintain, and troubleshoot onsite equipment and networks, including computers, printers, Wi-Fi hotspots, routers, and badge-scanning applications.