Manager, Registration

The Ohio State University

6d • Onsite

About The Position

The Manager, Registration at The Ohio State University Medical Center operationalizes the Medical Center’s strategic plan to improve customer access and service through centralized scheduling and to help ensure reimbursement for hospital services. The role supports accurate scheduling for patients receiving care at The James and may also support financial counseling, precertification, and registration. It requires working across multiple computer systems and ensuring compliance with regulatory requirements.

The Manager leads Patient Access staff for The James by managing, guiding, coaching, and evaluating their performance. The position collaborates with customers connected directly or indirectly to the department and oversees the accuracy of scheduling and effectiveness of processes through reporting, quality-assurance data collection and coordination, process analysis, monitoring, reporting mechanisms, and customer-satisfaction measurement. The Manager also manages product-line projects, resolves issues, pursues improved outcomes, assists with budget development and new-program implementation, develops outcome measurements, and ensures compliance with JCAHO standards and other regulatory agencies. The Manager serves in place of the Assistant Director when that person is unavailable to customers, other departments, and staff.

Requirements

• Five years of relevant experience required.
• Demonstrated successful leadership, supervisory, and management skills.
• Computer experience required, with knowledge of applications and systems and demonstrated proficiency.
• Strong verbal, written, and presentation skills.
• Professionalism and the ability to win the confidence of people at various organizational levels.
• Bachelor’s degree in business administration or a healthcare field, or an equivalent combination of education and experience, is preferred.

Nice To Haves

• Eight to twelve years of healthcare experience preferred.

Responsibilities

• Manage, guide, coach, and evaluate Patient Access staff for The James.
• Collaborate with customers who relate directly or indirectly to the department.
• Monitor and ensure scheduling accuracy and process efficacy through reports, quality-assurance data collection and coordination, process analysis and monitoring, reporting mechanisms, and customer-satisfaction measurement.
• Manage projects related to the product line and resolve identified issues while pursuing improved outcomes.
• Assist with budget development and implementation of new programs.
• Ensure the development of outcome measurements and compliance with JCAHO standards and other regulatory agencies.
• Serve in place of the Assistant Director when unavailable to customers, other departments, and staff.
• Support centralized scheduling and accurate scheduling for patients receiving care at The James; may support financial counseling, precertification, and registration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager