Manager, Patient Registration

UK St. Claire • Morehead, KY

6d

About The Position

The Manager, Patient Registration oversees patient access and registration operations to ensure accuracy, efficiency, and a high-quality patient experience. The role provides leadership in scheduling and insurance verification while ensuring compliance with regulatory standards and organizational policies. The manager serves as a liaison among patient access staff, clinical teams, and revenue cycle functions to optimize workflows, resolve escalated issues, and drive process improvements. The position also focuses on staff development, training, and performance management to achieve departmental goals and support the organization’s mission.

Requirements

• Bachelor’s degree.
• 4–5 years of related or progressive experience. An equivalent combination of education and experience may be considered.
• All qualifying experience must be paid and in the same related field. Part-time and PRN experience is prorated based on hours worked per week; volunteer work and internships for academic credit are not counted.

Responsibilities

• Manage patient registration across departments or facilities to ensure consistency, efficiency, and compliance.
• Oversee supervisors and staff, providing direction, mentorship, and professional development opportunities.
• Establish and monitor departmental goals, performance standards, and key performance indicators.
• Ensure compliance with payer requirements, regulatory standards, and organizational policies.
• Review and resolve complex registration and financial clearance issues, including escalated coverage disputes and authorization challenges.
• Analyze departmental reports and operational data to identify trends, forecast needs, and inform strategic decisions.
• Support initiatives to enhance patient satisfaction, improve service quality, and reduce registration and financial clearance errors.
• Develop staffing models, budgets, and resource allocation plans to support patient access operations.
• Represent patient registration in cross-functional committees and organizational projects to support revenue cycle and patient experience goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager