Event Operations Specialist-Registration

Lifeway•Brentwood, TN

1d•Hybrid

About The Position

Lifeway is seeking an Event Operations Specialist - Registration to lead the registration systems, customer communications, and event-readiness processes for Student Life Camp. The role serves as the FileMaker database lead, guides participating churches from sign-up through arrival, and recruits and leads a seasonal team of young adult staff each summer. This hybrid remote/in-office position is based in the greater Nashville, Tennessee area and works closely with the Events Warehouse and Lifeway HQ. Some travel is required, often overnight, with heavier travel from May through July. Relocation assistance is available. The role supports Lifeway’s mission of making disciples of Jesus Christ and serving the church.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 5 years of full-time experience with Lifeway Summer Camps.
Excellent written and verbal communication skills, including producing customer-facing content and leading team and cross-departmental discussions.
Team leadership and staff development skills, including the ability to recruit, train, and equip seasonal young adult staff each summer.
Strong proficiency with standard business and database software, including MS Office, Google Docs, and online applications.
Administrative skills, including travel logistics, budgeting, scheduling, and training-week coordination.
Residence in Middle Tennessee within manageable driving distance of Lifeway HQ and the Events Warehouse.
Ability to travel as needed, often overnight and more heavily from May through July.
Active involvement in an evangelical Christian church.

Nice To Haves

Five years of camp leadership experience.
Experience volunteering or working in a local church’s Youth or Kids ministry.
Experience training groups of people.

Responsibilities

Live out Lifeway’s mission and values, showing commitment to Kingdom work.
Lead Student Life Camp registration operations, including at-camp registration databases and supporting technology.
Serve as the Student Life team’s FileMaker database lead, overseeing development, data accuracy, and staff training.
Manage registration systems and integrations—including participant lists, child protection training, housing, and waivers—to ensure church information flows accurately into internal systems.
Build and maintain the church communication timeline from registration through arrival, and manage the Student Life Prep Center website and its content.
Lead the Master Event Checklist, coordinating tasks, deadlines, and owners across teams to ensure event readiness.
Run customer account campaigns for deposits and outstanding balances, including the annual No Deposit Campaign, and coordinate follow-up and collection before camp.
Recruit, interview, onboard, train, and supervise the seasonal Red Team supporting registration and customer accounts.
Partner with Customer Service to resolve complex customer issues and keep policies, processes, and messaging consistent.