Event Operations Supervisor, Audio Visual- Wyndham Rio Mar Puerto Rico

Encore Global•Rio Grande, PR

1d•Onsite

About The Position

The Event Operations Supervisor leads floor operations, focusing on customer service, staff leadership and development, operational efficiency, and customer satisfaction. The role directly leads the technical team and may support location administrative duties. It reports to the DET, DOO, or Operations Manager. The supervisor organizes daily floor activities and coordinates the timely setup, refresh, and removal of equipment; directs technician workflows; maintains flowsheets; and coordinates event communications. The role also works with clients and guests onsite, monitors events, and ensures equipment setups meet their needs. The supervisor supports technician training and development, models a positive working environment, and oversees the setup, operation, breakdown, troubleshooting, security, storage, transportation, and maintenance of intermediate audiovisual equipment. The role also supports inventory processes and follows company security and safety measures. Work is performed in hotel or convention-center environments, potentially at multiple hotel locations. Conditions may include moderate exposure to outdoor temperatures, dirt, sand, or dust; noise levels ranging from moderately quiet to noisy; and work at heights using lifts and ladders. Work times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines applicable to the hotel or area.

Requirements

3–5 years of audio-visual experience required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
External applicants must meet, validate, and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands outlined for the essential job functions, with reasonable accommodations available where applicable.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure timely equipment setup, refresh, and removal.
Direct technician workflows and assist management with suggestions for operational efficiencies to venue management and Workforce.
Ensure flowsheets are updated and properly completed.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
Provide excellent service in accordance with Encore’s Service Standards and Operational Excellence practices.
Maintain positive client relationships through effective communication.
Meet with onsite guests to confirm their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Assist with training technicians on floor activities, venue standards, and Encore service and operational standards.
Mentor new hires by providing guidance on the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems promptly.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative maintenance to keep equipment presentable and in good working condition.
Lead proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.
Meet the physical demands of the role, including lifting and carrying equipment, and work at heights using lifts and ladders as needed.
Adhere to applicable Encore appearance guidelines.