Guest Service Associate - Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort

Travel + Leisure Co. • Chesapeake, VA

4d

About The Position

The Guest Service Associate provides welcoming, attentive service throughout guests’ stays, from registration through checkout. The role guides guests through registration, issues unit keys, shares information about the resort and nearby attractions, provides room-rate quotes, and reserves and confirms individual or group reservations. It also handles guest inquiries and concerns, cashiering and money-handling duties, and checkout procedures, while coordinating with other departments to support teamwork and quality service.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Basic computer and office skills.
• Ability to work independently or with others as needed.
• High school diploma or equivalent.
• One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment is preferred.

Nice To Haves

• Knowledge of hotel hospitality front-office systems.

Responsibilities

• Welcome guests and provide warm, friendly service.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashiering and money-handling responsibilities.
• Complete checkout procedures and verify that guest folios reflect the correct charges and credits.
• Reserve and confirm individual and group reservations.
• Provide guests with room-rate quotes.
• Respond to guest inquiries and concerns promptly and completely.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Discounted hotel and resort stays
• Employee stock purchase program
• Tuition reimbursement
• 401(k) retirement savings with company match
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave and holidays, depending on position
• Paid volunteer time for a Wish Day at an approved organization
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED