Part Time Guest Services Associate - Club Wyndham Elysian Beach Resort

Travel + Leisure Co. • Elysian, MN

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About The Position

As a Guest Services Associate, you welcome guests and provide excellent service throughout their stay, from registration through checkout. You share information about the resort and nearby attractions, provide room rate quotes, and confirm reservations. The role also includes processing and balancing payments, completing check-out procedures, and responding promptly and thoroughly to guest inquiries and concerns.

Requirements

• Maintain a professional appearance and positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests and provide warm, friendly service.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions in accordance with established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashiering and money-handling responsibilities.
• Complete check-out procedures and verify that guest folios reflect the correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Depending on position, paid time off, parental leave, and holidays
• Paid volunteer time through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed