Guest Services Supervisor - Club Wyndham Kona Coast Resort
About The Position
The Guest Services Supervisor leads daily guest services shifts and front- and back-of-house operations at Club Wyndham Kona Coast Resort. The role sets service standards through positive team leadership, helps improve guest satisfaction by resolving issues and anticipating needs, and looks for ways to enhance the guest experience. The supervisor also supports accurate room inventory, effective scheduling, completion of daily tasks, and strong relationships with guests, owners, and associates. The position includes hands-on training, coaching, and development of team members.
Requirements
- Valid driver's license.
- Demonstrated ability to work under pressure.
- Basic leadership skills, including the ability to coach, mentor, and train staff.
- Excellent verbal and written communication skills and excellent hospitality service skills.
- Working knowledge of computer software programs, including property management systems.
- Comprehension and literacy skills for analyzing reports.
- 1 year of supervisory or management-level experience.
- 1 year of hotel, timeshare, or hospitality service experience.
Responsibilities
- Lead daily guest service shifts and plan front- and back-of-house guest service operations.
- Ensure proper guest check-in and check-out procedures, analyze reports, and communicate team needs.
- Ensure daily checklist duties and tasks are completed and follow up through communication.
- Maintain room inventory accurately and efficiently.
- Administer schedule adjustments that meet guest, associate, and financial requirements.
- Maintain positive customer and associate relationships through meaningful interaction with associates, guests, and owners.
- Provide hands-on training, development, and coaching in technical skills and customer service approaches.
- Support customer service standards that exceed guest expectations and communicate reservation flag information.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time to volunteer at an approved organization of your choice
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
