Clinical Account Associate, Puerto Rico
About The Position
Tempus is seeking a Clinical Account Associate to support its precision-medicine platform and help advance clinical care by connecting real-world evidence with actionable insights for physicians. The role partners with Clinical Account Executives and other sales colleagues to gain and retain customers, promote adoption of Tempus products and online tools, and support clinical orders across assigned accounts. The posting states that candidates must live in South Florida and be bilingual in English and Spanish. It also includes a preferred-skills statement referring to the NorCal territory, ideally Sacramento, and says travel throughout the territory may be needed. The associate builds relationships with physicians, office staff, and pathology departments; supports specimen procurement and sendouts; coordinates follow-up on clinical reports; and helps accounts obtain clinical data and progress notes. The role also involves territory planning, monitoring sales performance, maintaining product and market knowledge, attending approved local conferences, and representing Tempus’s culture and values. The expected salary range is $55,000–$70,000, with actual pay potentially varying by location, qualifications, and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical benefits, and other benefits depending on the position.
Requirements
- Must live in South Florida.
- Must be bilingual in English and Spanish.
- Bachelor of Science degree in biology, life science, business, or marketing.
- At least 1 year of applicable industry experience.
- Ability to quickly learn relevant genomic and oncology information.
- Ability to work independently, communicate proactively, manage multiple projects, prioritize daily tasks, and meet critical deadlines.
- Ability to maintain strong market, customer, and product knowledge to support sales objectives.
- Excellent customer service skills and ability to connect with healthcare professionals.
- Positive attitude and understanding of organizational growth and change.
- Strong administrative skills and ability to manage business in complex environments.
- Act with integrity, respect, and trust in accordance with Tempus’s values.
- Willingness to travel throughout the territory as needed.
Nice To Haves
- Sales support experience in healthcare, preferably oncology or pathology, with a record of meeting or exceeding expectations.
- General clinical experience.
- Living within the NorCal territory, ideally Sacramento (as stated in the preferred-skills section).
Responsibilities
- Work with the Clinical Account Executive on plans to gain and retain new and existing clients.
- Coordinate with sales colleagues, including VP, Sales, RSDs, DSMs, SAMs, and GLs, to support company goals and objectives.
- Identify opportunities with existing customers to use Tempus algorithmic tests and add-ons, including HRD, TO, DPYD, UGT1A1, and PURist.
- Collaborate with Clinical Account Executives on product upsell opportunities.
- Drive customer adoption of online ordering through Tempus Hub and EMR integrations.
- Identify and develop partnering opportunities between prospective oncology clients and Tempus.
- Promote and drive client compliance with new web-based molecular information tools.
- Analyze the competitive landscape and account environment, identify trends, and provide customer feedback to Tempus leadership.
- Monitor sales performance to help ensure objectives are met.
- Develop and implement a territory business plan covering budgets, travel, territory management, and goal setting.
- Represent Tempus’s company culture to internal and external constituents.
- Build and maintain relationships with physicians and office staff to drive clinical orders in the community.
- Build and maintain relationships with pathology departments to support specimen sendouts and tissue procurement.
- Maintain regular contact with targeted accounts, including in-person visits and email value-adds; the posting gives three times per month per physician as an example.
- Coordinate Medical Affairs report reviews with physicians after clinical orders.
- Replenish order kits and literature at accounts.
- Identify and attend approved local conferences.
- Work with accounts to obtain clinical data and progress notes for patients tested by Tempus.
Benefits
- Incentive compensation may be offered depending on the position.
- Restricted stock units may be offered depending on the position.
- Medical and other benefits may be offered depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
