Assistant Restaurant Manager - Wyndham Deerfield Beach Resort

Wyndham Deerfield Beach Resort•Deerfield Beach, FL

About The Position

The Assistant Restaurant Manager reports to the Restaurant Manager and Director of Operations and assists in overseeing the food and beverage outlets, including the restaurant and gelateria. The role supports staff management, guest satisfaction, and high operational standards aligned with the hotel’s brand and goals. The ideal candidate has a go-getter personality and is willing to help achieve the hotel’s goals. The position also supports daily hotel operations, staff training and performance management, guest feedback resolution, operational improvements, expense management, and budgeting. During the Operations Manager’s absence, the Assistant Restaurant Manager assumes full operational responsibility. The role requires flexibility to work weekends, holidays, and varied shifts.

Requirements

Strong leadership, interpersonal, and communication skills.
Ability to communicate verbally and in writing with associates and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns.
Ability to multitask, prioritize functions, and work effectively under pressure.
Excellent problem-solving and decision-making abilities.
Proficiency with hotel management systems, such as Opera or other PMS software.
Proficiency with computers, Microsoft 365, Outlook, Excel, and PowerPoint.
Ability to maintain confidentiality and follow company policies and procedures.
Flexibility to work weekends, holidays, and varied shifts.

Responsibilities

Assist in overseeing the food and beverage outlets, including the restaurant and gelateria, and support daily hotel operations.
Help manage staff and maintain exceptional guest service and operational efficiency.
Interview, hire, motivate, coach, counsel, and discipline personnel according to hotel standards.
Support staff training and performance management, and create standard procedures as needed.
Communicate information effectively with managers, staff, associates, and guests.
Listen to, understand, and clarify concerns raised by guests and associates.
Multitask and prioritize departmental functions to meet deadlines.
Document operational glitches, follow up, communicate effectively, and ensure situations are resolved and closed.
Arrange coverage when an employee calls out, or determine whether the shift needs to be replaced.
Be present in the lobby to assist guests and manage the team on the floor.
Attend required hotel meetings and trainings, and lead daily staff line-ups.
Maintain regular attendance and high standards of personal appearance and grooming.
Follow hotel standards, regulations, company policies, and procedures, and hold staff consistently accountable.
Promote safe and efficient hotel operations and ensure compliance with health, safety, and company policies.
Maximize productivity, identify problem areas, and assist with implementing solutions and operational improvements.
Anticipate, prevent, identify, and resolve problems as needed.
Understand and evaluate complex information and maintain confidentiality.
Monitor and respond to guest feedback, maintain guest satisfaction, and resolve issues promptly.
Collaborate with department heads to implement service and operational improvements.
Review financial performance, manage expenses, and support budgeting efforts.
Assume full operational responsibility in place of the Operations Manager during their absence.
Work weekends, holidays, and varied shifts as needed.