Event Operations Supervisor. Audio Visual - Conrad Washington, DC
About The Position
The Event Operations Supervisor leads floor operations for audiovisual events, focusing on customer service, team leadership, development, operational efficiency, and customer satisfaction. The supervisor directs the technical team and may support onsite administrative duties. The position reports to the DET, DOO, or Operations Manager. The role coordinates the timely setup, refresh, operation, and removal of equipment; directs technicians’ workflows; maintains event flowsheets; coordinates communications; and attends venue meetings as needed. It also involves meeting with guests, monitoring events, resolving technical issues, training and mentoring technicians, maintaining equipment, supporting inventory processes, and following company safety and security procedures. Work is performed in hotels, convention centers, event venues, and warehouses. Conditions may include outdoor temperature exposure, dirt, sand, dust, variable noise levels, audiovisual equipment and electrical components, and working at heights using lifts and ladders. Team members may work at multiple hotel locations and may be subject to irregular hours and on-call status, including days, evenings, weekends, and holidays.
Requirements
- 3–5 years of audio-visual experience is required.
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Experience leading workflow and team members.
- Must meet and complete applicable training and certification requirements; external applicants must do so within 60 days of the start date.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
Nice To Haves
- Bachelor’s degree preferred.
- 3–5 years of customer service or hospitality experience preferred.
Responsibilities
- Organize daily floor activities to ensure timely equipment setup, refresh, and removal.
- Direct technicians’ workflow and support operational efficiency through suggestions to venue management and Workforce.
- Ensure flowsheets are updated and properly completed.
- Coordinate communications with the team for event management.
- Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
- Provide excellent service, uphold Encore’s service standards and procedures, and maintain effective relationships with clients.
- Meet with guests onsite to confirm their needs are met and equipment is working properly.
- Monitor events and check in with customers throughout the day.
- Assist in training technicians on floor activities, venue standards, and Encore service and operational standards.
- Mentor new hires and help them understand the technician career journey.
- Model and reinforce a positive working environment centered on company values.
- Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with company security and safety measures and protect equipment from theft or damage.
- Perform preventative maintenance and lead the team in proper equipment security, storage, transportation, and maintenance.
- Participate in physical inventory counts as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
