Operations Manager - Audio Visual, Event Technology

Pinnacle Live • Irving, TX

2d

About The Position

Pinnacle Live is a premium in-house AV and event production company operating at premier hotels and resorts across North America. The Operations Manager assists the Venue Director with the venue’s daily operational management, with an emphasis on event execution and team development. The role covers timely setup, operation, and removal of audiovisual equipment in accordance with company standard operating procedures; personnel management; equipment maintenance and logistics; and delivering strong guest service and client satisfaction.

The Operations Manager leads event execution, supports venue budgeting and expense control, maintains inventory, develops staff, coordinates vendors, and ensures accurate and timely event billing and purchasing. The role also provides technical support for events, attends hotel meetings as needed, and complies with safety protocols and standard operating procedures. This position directs exempt and non-exempt staff and carries out related supervisory responsibilities, including hiring, training, work assignment, performance management, and resolving workplace concerns.

Requirements

• High school graduate or equivalent.
• Minimum of two years of event technology experience in a hospitality environment.
• Minimum of two years of demonstrated managerial experience.
• Excellent communication skills and the ability to foster long-term relationships with internal teams and external partners.
• Ability to plan ahead.
• Excellent organizational skills.
• Demonstrated personnel management ability.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong customer focus.
• Strong attention to detail.
• Professional appearance.

Responsibilities

• Lead the execution of all phases of events while maintaining a high standard of customer service for internal and external stakeholders.
• Ensure timely event setup and teardown and other essential floor activities.
• Maintain inventory integrity, including equipment quality, functionality, organization, and availability.
• Keep informed about industry trends, tools, and innovations.
• Assist the Venue Director with budget management, revenue growth, and expense control, including sub-rentals and labor.
• Train, manage, and develop staff in accordance with company standard operating procedures, supporting customer service standards, employee growth, and a culture of achievement.
• Build strong relationships with equipment sub-rental and labor vendors and ensure their equipment and personnel meet or exceed company standards.
• Manage accurate and timely billing for events and clients.
• Create and process purchase orders and vendor invoices in a timely manner.
• Attend hotel meetings as necessary.
• Use applicable company computer systems and continually improve systems and the technical skills required to operate them.
• Provide technical support for events.
• Comply with safety protocols and standard operating procedures.
• Direct exempt and non-exempt personnel in accordance with company policies and applicable laws, including interviewing, hiring, training, planning and assigning work, coaching, mentoring, performance appraisal, rewards and discipline, and handling complaints and problems.
• Perform other duties as assigned.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off, including PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED