Operations Manager - Audio Visual, Event Technology

Pinnacle Live•Irving, TX

About The Position

The Operations Manager assists the Venue Director with the venue’s daily operational management, emphasizing event execution and team development. The role oversees timely setup, operation, and removal of audiovisual equipment in accordance with company procedures, along with personnel management, equipment maintenance and logistics, and delivery of excellent guest service and client satisfaction. The Operations Manager leads event execution, maintains inventory and equipment standards, supports venue budgeting and expense control, develops staff, manages vendor relationships, and ensures accurate event billing and purchase-order and invoice processing. The role also provides technical event support, attends hotel meetings as needed, maintains proficiency with company systems, and complies with safety protocols and standard operating procedures. This position directs exempt and non-exempt personnel under company policies and applicable law. Supervisory duties include interviewing, hiring, training, assigning and directing work, coaching and mentoring, evaluating performance, recognizing or disciplining employees, and resolving complaints and problems.

Requirements

High school graduate or equivalent.
At least two years of event technology experience in a hospitality environment.
At least two years of demonstrated managerial experience.
Excellent communication skills and ability to foster long-term relationships with internal teams and external partners.
Planning ability, including the ability to plan ahead.
Excellent organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus.
Strong attention to detail.
Professional appearance.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Lead all phases of event execution while providing high-quality service to internal and external stakeholders.
Ensure events are set and struck on time and other essential floor activities are completed.
Maintain inventory integrity, including equipment quality, functionality, organization, and availability.
Keep current with industry trends, tools, and innovations.
Assist the Venue Director with budget management, revenue growth, and expense control, including sub-rentals and labor.
Train, manage, and develop staff in line with company standard operating procedures and service standards.
Build relationships with equipment sub-rental and labor vendors and ensure their equipment and personnel meet company standards.
Manage accurate and timely billing for events and clients.
Create and process purchase orders and vendor invoices in a timely manner.
Attend hotel meetings as necessary.
Use applicable company computer systems and continually improve systems and technical skills needed to operate them.
Provide technical support for events.
Comply with safety protocols and standard operating procedures.
Perform other duties as assigned.
Direct exempt and non-exempt personnel, including interviewing, hiring, training, planning and assigning work, coaching, mentoring, performance appraisals, rewards and discipline, and resolving complaints and problems.