Event Technical Lead , Audio Visual - Conrad Washington, DC

Encore Global•Washington, DC

6d•Onsite

About The Position

The Event Technical Lead is responsible for intermediate-level setup, operation, and breakdown of small- to large-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role requires advanced operational ability to troubleshoot equipment and software issues, anticipate technical challenges, and support event clients throughout the day. The Technical Lead also helps mentor and coach other technicians, maintains positive client relationships, and supports company procedures, equipment security, accurate paperwork, and revenue through floor up-selling. The position reports to an Operations Manager, Operations Director, or Director of Event Technology. Work takes place in hotels, convention centers, event venues, and warehouses. Conditions may involve outdoor temperatures, dirt, sand or dust, moderate-to-noisy sound levels, high-end audiovisual equipment and electrical components, and exposure to heights when using lifts and ladders. Team members may work at multiple hotel locations and must follow applicable appearance guidelines. Working times may be irregular and include on-call duties, days, evenings, weekends, and holidays.

Requirements

High school diploma required.
At least 2 years of audio-visual experience required.
Must be able to lift 50 pounds.
External applicants must complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional Department of Transportation requirements may apply.
Must be able to meet the listed physical demands, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
2–3 or more years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve equipment or software problems promptly.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service to internal and external customers and strive to exceed their expectations.
Lead, mentor, and coach technicians on Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Anticipate equipment challenges and make changes in a timely, professional manner.
Follow company processes and procedures and complete systems entry and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor up-selling techniques.
Work with clients to finalize invoices.
Use Encore systems and applications as needed.
Meet applicable appearance guidelines.
Work irregular hours and on-call shifts, including days, evenings, weekends, and holidays, as required.