Event Technical Lead, Audio Visual - Intercontinental, San Diego

Encore Global•San Diego, CA

3d•Onsite

About The Position

The Event Technical Lead is responsible for setting up, operating, troubleshooting, and breaking down audiovisual systems of intermediate complexity in hospitality and event environments. The role focuses on delivering excellent customer service, ensuring equipment is secure and functioning properly, supporting other technicians, and maintaining positive relationships with clients and hotel partners. The position reports to an Operations Manager, Operations Director, or Director of Event Technology. The position works in hotels, convention centers, event venues, and warehouses, and may involve multiple hotel locations. Work may include exposure to outdoor temperatures, dirt, sand, dust, and moderately quiet to noisy conditions. Team members may work with high-end audiovisual equipment and electrical components, and may be exposed to heights while using lifts and ladders. Schedules may include irregular hours and on-call status, including days, evenings, weekends, and holidays. Appearance guidelines apply at hotels, venues, and warehouses. Physical activities include sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, and grasping. The role requires frequent lifting and carrying up to 50 pounds, with occasional lifting of 51–100 pounds and over 100 pounds. Physical requirements may be performed with reasonable accommodation where applicable.

Requirements

High school diploma required.
At least 2 years of audio-visual experience required; the posting specifies 2–3+ years.
External applicants must complete and achieve all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet the training and certification requirements set by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands of the essential job functions, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
2–3+ years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve equipment or software problems promptly.
Follow company security and safety measures and protect equipment from theft or damage.
Provide excellent service to internal and external customers and strive to exceed their expectations.
Mentor and coach technicians on Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Foster the hotel-client relationship.
Anticipate equipment challenges and make changes in a timely and professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with staff and outside vendors regarding equipment.
Increase revenue using floor upselling techniques.
Work with clients to finalize invoices.
Use Encore systems and applications as needed.
Adhere to applicable appearance guidelines.