Event Technical Lead, Audio Visual - MGM National Harbor

Encore Global•Oxon Hill, MD

4d•$19 - $24•Onsite

About The Position

The Event Technical Lead is responsible for intermediate-level setup and operation of small- to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director of Event Technology. Work takes place in hotels, convention centers, event venues, and warehouses, and may involve working at multiple hotel locations. The position includes irregular hours and on-call status, including days, evenings, weekends, and holidays.

Requirements

High school diploma required.
2–3+ years of audio-visual experience required.
Valid driver’s license required for team members in positions that may operate Company vehicles.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands of the essential job functions, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
2–3+ years of customer service or hospitality experience preferred.

Responsibilities

Accurately and promptly set up, operate, and break down intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly.
Comply with company security and safety measures and protect equipment from theft or damage.
Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment setup is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Demonstrate advanced operational ability to troubleshoot and solve equipment and software problems.
Anticipate equipment challenges and make changes in a timely and professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices.
Use Encore systems and applications as needed.