Event & Lifestyle Coordinator - Overture San Marcos

Greystar Management Services•San Marcos, CA

2d•Onsite

About The Position

The Lifestyle Coordinator supports the day-to-day management of the community and helps achieve resident-retention goals. The role works closely with the Community Manager and Sales Consultants on the move-in process, resident programs and events, and community sales and marketing. The coordinator welcomes prospects and residents, supports tours and resident services, manages guest suite and move-in/move-out schedules, and oversees package notifications. The position also ensures amenities are ready for use and develops and coordinates events, services, and programs, including assessment metrics to evaluate their success. Additional duties include maintaining local recommendations and vendor relationships, responding to lifestyle inquiries, producing resident communications, supporting sales and marketing standards, and providing input on activity budgets and managing expenses within budget.

Responsibilities

Greet prospects and residents, ensure visitors are comfortable while waiting, and assist with tours as needed.
Answer and route phone calls to the appropriate team member and assist with service-request follow-up calls as necessary.
Maintain the guest suite schedule, ensure payment and cleanliness for guest arrivals, and manage and monitor loading dock and/or elevator schedules for move-ins and move-outs.
Document package arrivals and notify residents of deliveries within 24 hours.
Ensure amenities are in tour condition and prepared for resident use.
Develop and execute events, services, and programs in amenity spaces, and establish outcomes and assessment metrics to evaluate their success.
Maintain information about local restaurants, shops, delivery services, and other points of interest; maintain positive relationships with concierge vendors and local businesses; provide recommendations to residents; and stay current on community events.
Monitor and respond to the Lifestyle email account and coordinate with the Lifestyle Team to respond promptly and promote events, programs, services, and initiatives.
Create and produce the monthly calendar, newsletter, and event flyers, and monitor and submit items for Resident Portal postings.
Help ensure Greystar sales and marketing program standards and benchmarks are met.
Provide input on budgets for planned activities and resident retention and manage expenses to budget.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only enrollment.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Bonus structure; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.