Community Manager - Overture San Marcos

Greystar Management Services•San Marcos, CA

7d•Onsite

About The Position

The Community Manager leads the daily operations of an Active Adult community serving residents aged 55 and older. The role is responsible for delivering exceptional resident experiences, strong financial performance, regulatory compliance, and a vibrant, inclusive community environment. The Community Manager oversees onsite team members, coordinates community resources and activities, and serves as the primary liaison among ownership, residents, and the onsite team. The role requires adherence to company policies and procedures and compliance with Fair Housing, ADA, FCRA, and applicable housing regulations. The position directs community operations across resident relations, leasing and sales, financial management, staffing, maintenance, marketing, risk management, and capital projects. It works with ownership, investors, regional and asset management teams, legal counsel, vendors, and the wider community to support the property's operational performance and long-term success. Evening and weekend work may be required, and routine local travel may be needed.

Requirements

At least 4 years of relevant experience; the stated minimum range is 4–6 years.
Relevant experience demonstrating property management, sales, marketing, and customer service sufficient to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure any other onsite staff with golf cart access also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Respond to resident concerns, complaints, questions, and requests; resolve escalated disputes with empathy and sound problem-solving.
Complete required accounting, financial, administrative, operational, and other reports accurately and on time.
Serve as liaison with ownership, investors, and regional and asset management teams; lead site visits and provide performance updates, market insights, and improvement recommendations.
Recommend long-term asset preservation, revenue growth, and expense control strategies.
Oversee hiring, onboarding, training, performance management, and professional development for team members; ensure required training and certifications are current and promptly address performance issues.
Conduct daily huddles, regular one-on-one coaching and check-ins, and annual reviews; support goal setting and communicate team and community goals.
Oversee lease enforcement, including periodic apartment inspections, proper notices, evictions, and collection of allowable late fees and charges; enforce community rules and coordinate with legal counsel on evictions, lease disputes, and compliance matters.
Supervise sales activities and leasing team performance to meet occupancy and revenue goals; conduct community tours as needed and keep model and vacant units tour ready.
Set rent rates, ensure timely rent and fee collection and posting, make financial bank deposits, and prepare and review monthly financial status reports.
Oversee accounts payable and receivable, invoice approvals, and vendor billing accuracy.
Develop and execute strategies to improve net operating income through rent growth, ancillary income, and expense control.
Conduct community inspections and address safety, cleanliness, curb appeal, preventive maintenance, and amenity-operability needs.
Promote resident satisfaction, retention, and community culture; monitor and respond to satisfaction surveys and online reviews.
Oversee budget creation, forecasting, monthly variance reporting, and financial performance updates to ownership and asset managers.
Maintain confidentiality of pertinent personal information about residents and staff.
Analyze local market and economic trends and the competitive market; implement and adjust short- and long-range marketing, leasing, and pricing strategies to achieve occupancy and revenue goals.
Direct and support maintenance and service operations, including timely work order completion and preventive maintenance programs.
Manage vendor contracts, insurance compliance, procurement, and risk management, including incident reporting, insurance claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures in line with ownership objectives; manage capital projects, unit upgrades, and renovations.
Represent the community and company at community events and activities and participate in outreach marketing.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Perform other duties related to the success of the community and brand.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Bonus programs may be available; onsite roles may be eligible for weekly, monthly, and/or quarterly bonuses.