Community Manager - Overture San Marcos

Greystar•San Marcos, CA

9d•$75,000 - $82,500•Onsite

About The Position

The Community Manager leads the daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and regulatory compliance. The role oversees onsite team members, coordinates resources and activities, and fosters an inclusive community that supports the lifestyle and needs of active adults aged 55 and older. The Community Manager is the primary liaison among ownership, residents, and the onsite team, driving operational excellence and long-term community success. The position requires adherence to company policies and procedures and compliance with Fair Housing, ADA, FCRA, and applicable housing regulations. The role directs resident service, leasing, marketing, financial, maintenance, staffing, vendor, risk-management, and capital-project activities. It represents the community to ownership and the broader community, and may require evening and weekend work. Routine local travel may be needed for bank deposits, training, outreach events, or other job-related activities.

Requirements

At least 4 years of relevant experience; the posting describes a 4–6 year minimum experience range.
Experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on property; ensure other onsite staff with golf-cart access also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to work in an office environment and tolerate frequent exposure to outdoor elements, including potentially unpleasant or hazardous temperature, weather, odors, or landscape conditions.
Ability to make routine local trips for bank deposits, training, outreach events, or other work responsibilities.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Respond to resident concerns, complaints, questions, and requests; resolve issues and handle escalated disputes empathetically.
Prepare required accounting, financial, administrative, operational, and other reports accurately and on time.
Liaise with ownership, investors, and regional or asset management teams; lead site visits and provide performance updates, market insights, and recommendations for asset preservation, revenue growth, and expense control.
Oversee hiring, onboarding, training, performance management, and professional development of team members; ensure required training and certifications are current and address performance issues promptly.
Enforce leases and community rules, conduct periodic apartment inspections, follow notice requirements, impose and collect allowable fees, coordinate evictions, and work with legal counsel on disputes and compliance matters.
Conduct daily huddles, regular coaching and check-ins, and annual reviews; support team responsibilities and goal setting and communicate community goals.
Supervise leasing and sales activities to meet revenue and occupancy goals; monitor performance metrics, conduct tours as needed, and ensure model and vacant units are tour ready.
Set rent rates, ensure timely rent and fee collection and posting, make bank deposits, and prepare and review monthly financial reports.
Oversee accounts payable and receivable, invoice approvals, and vendor billing; develop strategies to improve net operating income through rent growth, ancillary income, and expense control.
Inspect the community and maintain safety, cleanliness, curb appeal, preventive maintenance schedules, and operational amenities.
Build community culture and resident satisfaction and retention; monitor and respond to satisfaction surveys and online reviews.
Create budgets and forecasts, prepare monthly variance reports, and present financial updates to ownership and asset managers.
Maintain confidentiality of personal information concerning residents and staff.
Analyze local market and economic trends and the competitive market; implement and adjust short- and long-range marketing, leasing, and pricing strategies to achieve occupancy and revenue goals.
Direct and support maintenance and service operations, ensuring timely work order completion and preventive maintenance.
Manage vendor contracts, insurance compliance, and risk initiatives, including incident reporting, claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures; manage procurement, vendor contracts, capital projects, and unit upgrades or renovations.
Represent the community and company at internal and external events and participate in outreach marketing.
For California properties, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Perform other duties related to the success of the community and brand.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.