Event & Lifestyle Coordinator - Overture Hamlin

Greystar•Winter Garden, FL

3d•Onsite

About The Position

The Lifestyle Coordinator supports the day-to-day management of the community and helps achieve resident-retention goals. The role works closely with the Community Manager and Sales Consultants on the move-in process, resident programs and events, and community sales and marketing. The coordinator welcomes prospects and residents, provides office and leasing-area assistance, supports tours as needed, and answers and routes phone calls. The role also manages guest-suite, loading-dock, elevator, and package-delivery processes; helps keep amenities ready for residents; and develops and coordinates events and programs, including assessing their outcomes. The coordinator maintains information and relationships with local businesses and concierge vendors, responds to lifestyle email, and supports communication and promotion of community initiatives. Responsibilities also include creating monthly calendars, newsletters, and flyers; submitting items for the Resident Portal; supporting sales and marketing standards; and contributing to activity budgets and managing expenses against budget.

Responsibilities

Welcome prospects and residents in the office or leasing area and assist with tours as needed.
Answer incoming phone calls, route them to the appropriate team member, and assist with service-request follow-up calls as necessary.
Maintain the guest-suite schedule, confirm payment and cleanliness, and manage and monitor loading-dock and/or elevator schedules for move-ins and move-outs.
Document package deliveries and notify residents of deliveries within 24 hours.
Ensure amenities are ready for tours and resident use.
Develop and execute events, services, and programs using amenity spaces, and establish outcomes and assessment metrics to evaluate their success.
Maintain information on local restaurants, shops, delivery services, and other resident resources; maintain relationships with concierge vendors and local businesses; and provide recommendations to residents.
Monitor and respond to the Lifestyle email account, coordinating with the Lifestyle Team on timely responses and event and program awareness.
Create and produce monthly calendars, newsletters, and flyers, and submit items for Resident Portal postings.
Help ensure Greystar sales and marketing standards and benchmarks are met.
Provide input on activity and resident-retention budgets and manage expenses to budget.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including vacation, personal days, sick days, and paid holidays; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs, depending on position and performance.