Part Time Event Host

Michaels•Fayetteville, NC

4d•Onsite

About The Position

The Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and low-stress experience for guests. The role demonstrates and teaches craft projects, performs face painting and other activities, manages event add-ons, communicates with clients and store team members, and adapts plans to client feedback. It also includes event administration, setup, cleanup, and maintaining safety and cleanliness standards. In addition to event duties, the Event Host supports the store’s customer experience and daily operations. This includes helping customers find products and solutions, providing friendly checkout, promoting Rewards and Private Label Credit Cards, supporting online order processes, and assisting with truck unloading, stocking, merchandise recovery, and store cleanliness. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. The position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required for cart retrieval or truck unloading. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Michaels provides benefits that vary by position and eligibility, along with employee discounts and partner discount programs.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress.
Good written, verbal, and nonverbal communication skills, including listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, perform face painting, and lead other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide fast and friendly checkout.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with others and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleaning activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.