Part Time Party and Event Host

Michaels Stores•Sturbridge, MA

11d•$16 - $19•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events, including children’s birthday parties and craft classes, in a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages, demonstrates and instructs craft projects, facilitates party add-ons, and communicates with clients and store team members. The host also handles event administration, adapts plans to client feedback, prepares backup plans, and ensures client satisfaction, cleanliness, and safety before, during, and after events. In addition to event duties, the position supports the store’s customer experience and operations. This includes helping customers find products and solutions, providing checkout service, explaining rewards and credit card programs, assisting with online order fulfillment, stocking and merchandise recovery, and supporting store cleanliness, safety, and shrink-prevention programs. The role is cross-trained in Custom Framing sales and production and performs other duties as assigned. This is a part-time position in a public retail store. The work environment includes climate-controlled public areas, stock rooms that may not be climate controlled, and occasional outdoor work. Work hours include nights, weekends, and early mornings. The total base pay range is $16.00–$18.80; the position may be eligible for overtime compensation in accordance with state and local laws.

Requirements

Experience working with children and children’s events.
Retail and/or customer service experience.
Excellent people skills and the ability to interact effectively with guests of all ages and co-workers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and teach craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event administration, including emails, phone calls, and paperwork.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction and maintain cleanliness and safety before and after events.
Help customers locate products and provide shopping solutions.
Provide fast and friendly checkout service.
Explain the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, and perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully and positively with others and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.