Part Time Event Host

Michaels Stores•Fayetteville, NC

7d•Onsite

About The Position

The Part Time Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role also provides customer service, assists customers with shopping and checkout, and performs store operations such as unloading trucks, stocking merchandise, and maintaining store recovery and cleanliness standards. The Event Host coordinates multiple events, communicates with clients and store team members, demonstrates craft projects, and facilitates activities and party add-ons. The position includes administrative tasks, adapting events to client needs, preparing backup plans, and ensuring client satisfaction. Team members are also expected to support customer experience, omnichannel operations, merchandise processes, safety and shrink programs, and company policies. The role is cross-trained in Custom Framing sales and production and performs other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties and craft classes or other events.
Engage clients of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust events based on client feedback and needs; create backup or emergency plans as needed.
Ensure client satisfaction and set up, break down, and clean event areas before and after events.
Uphold cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company policies, and applicable requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.