Event Experience Manager - Waldorf Astoria New York

Waldorf Astoria Kuwait • New York, NY

4d • $90,000 - $100,000 • Onsite

About The Position

The Event Experience Manager oversees event planning and execution at the Waldorf Astoria New York, serving as the primary on-property client contact and helping ensure smooth, high-quality events. The role manages event documentation and the transition from Sales to service, resolves issues proactively, identifies opportunities to increase contract value, and maintains client relationships throughout the event lifecycle. The manager also guides team performance, supports client site visits and pre-event meetings, and helps shape event solutions around client needs. Success requires a commitment to hospitality, integrity, leadership, teamwork, ownership, and urgency.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary client contact on property and ensure smooth event execution, proactive issue resolution, and an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Maintain strong client communication throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, direct team members, and provide feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and assist in developing event solutions aligned with client needs.
• Resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program
• Employee stock purchase program with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Caregiving concierge services
• Crisis concierge support
• Free counseling and support through the Employee Assistance Program for eligible Team Members
• Paid time off
• Health and welfare plans, including medical, dental, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed