Evening Concierge

Bozzuto•Rockville, MD

About The Position

At Bozzuto, team members share a commitment to doing good for others by designing, building, managing, and maintaining residences. The company emphasizes exceptional experiences, teamwork, an inclusive workplace, and values of concern, creativity, passion, and the pursuit of perfection. The Evening Concierge is the first point of contact for prospects and residents arriving home. The role focuses on creating strong first impressions, building positive relationships, personalizing customer interactions, and helping residents feel at home. The listed schedule is Monday, Thursday, and Friday through Sunday, 3 PM–11 PM. The position is eligible for additional bonus opportunities.

Requirements

At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
Outstanding written and verbal communication skills.
Sharp professional appearance.
Competence with various software, apps, and computer programs.
Attention to detail and ability to anticipate customer needs.
Customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Solve problems and provide timely assistance to residents and prospects with care.
Plan and execute meaningful events and activities that engage residents and foster a sense of community.
Build brand loyalty by ensuring a consistently positive experience and maintaining a meticulously cared-for community.
Generate awareness, interest, and excitement through social media.
Encourage satisfied customers to write reviews on social networking sites.
Organize front desk logs, package rooms, club room reservations, and freight elevators.
Work evenings or weekends depending on the shift.