eTailer Senior Account Manager, iHerb

Metagenics•,

12d•$130,101 - $155,000•Remote

About The Position

The eTailer Senior Account Manager is responsible for leading, developing, and executing all aspects of the global iHerb business strategy. The role oversees full P&L ownership, marketplace operations, assortment strategy, forecasting, promotions, operational excellence, and cross-functional coordination. The ideal candidate combines strong e-commerce acumen with key account management expertise, marketplace fluency, analytical strength, and leadership skills.

Requirements

5–10 years of experience in digital marketing and/or e-commerce roles building growth and driving sales.
A history of successful 0-to-1 implementation.
A strong network with industry partners and key marketplace platforms.
Financial management experience running and being responsible for a full commercial P&L.
Deep familiarity with marketing and e-commerce automation tools.
Experience managing and leading technological and digital change throughout an organization, ideally with global and local stakeholders.
Demonstrated experience developing and managing social media campaigns that identify target audiences and engage, inform, and motivate.
Highly developed written and verbal communication skills using multiple tools.
Demonstrated ability to collaborate with a range of stakeholders and influence internally and externally to achieve business goals.
Demonstrated strong project management skills.
Ability to travel in the US quarterly.

Nice To Haves

Familiarity with reporting tools such as PowerBI.
Experience with VMS, Pharma, or FMCG categories.
Experience working with international e-tailers or in international sales.

Responsibilities

Develop and execute the global iHerb business strategy to drive growth, profitability, and brand stewardship.
Own annual and quarterly planning, revenue forecasting, and P&L performance.
Identify business opportunities, category expansion areas, and initiatives that drive incremental growth.
Partner with iHerb to develop retail media plans that deliver strong ROI.
Oversee end-to-end marketplace management, including listings, catalog accuracy, pricing, availability, and customer experience.
Partner with Supply Chain to ensure inventory forecasting, replenishment accuracy, and optimal stock levels.
Collaborate with Finance, Legal, and Customer Experience teams to ensure operational compliance and efficiency.
Lead retail negotiations, joint business planning, promotional calendars, and marketing activations with iHerb.
Monitor the competitive landscape and marketplace trends to inform pricing, assortment, and promotional strategies.
Analyze sales performance, margin drivers, customer behavior, and product trends to optimize business outcomes.
Deliver weekly, monthly, and quarterly business reviews covering performance, risks, and opportunities.
Use data to diagnose business challenges and influence strategic decisions.
Maintain dashboards, KPIs, and reporting frameworks for all aspects of the iHerb business.

Benefits

Medical, dental, and vision coverage.
Annual employer HSA funding for eligible employees who elect an HSA medical plan.
STD, LTD, and Basic Life AD&D coverage.
401(k) with employer matching.
Vacation and sick time.
Two volunteer days off per year.
Emergency evacuation time off.
Eleven paid company holidays.
One floating holiday for a birthday or an important religious holiday.
Quarterly product allowance for Metagenics products.
Product discount.
Peer-to-peer recognition programs.