ERP Support Specialist

Orion Industries•Auburn, WA

About The Position

The ERP Support Specialist troubleshoots and resolves ERP-related tickets submitted by staff at both sites and addresses technical challenges to improve organizational processes, efficiency, and outcomes. The role supports users with reports and dashboards, updates and creates ERP customizations, maintains change logs, and communicates changes to staff. It also supports data quality, reporting, workflows, user acceptance testing, and standard practices, while working with staff and managers to ensure the system meets organizational needs. The position may coordinate with IT and outside agencies on data analysis and reporting matters, and requires professionalism and commitment to organizational goals and ethics. The role requires an associate’s degree in computer science or a related field, along with experience using relevant programming, database, reporting, and ERP tools. Work may occasionally involve the manufacturing shop floor, where safety glasses are required; hearing protection is required for infrequent exposure to excess noise. The position is subject to ITAR US Person requirements and pre-employment drug and background screenings.

Requirements

Experience with SQL, C#, JavaScript, Excel, Power BI, Bartender Labels, Bold Reports or SSRS, and APIs.
Experience with Epicor or a similar ERP system, including user experience (UX) customization.
Understanding of database structures and data flows to troubleshoot data issues involving synchronization, imports, upgrades, and customizations.
Analytical and problem-solving skills to troubleshoot and diagnose issues.
Ability to investigate data, identify patterns, and draw conclusions.
Strong written and verbal communication skills, including the ability to explain technical concepts to diverse stakeholders.
Self-motivated, hardworking team player with organizational skills and attention to detail.
Ability to work independently, prioritize multiple tasks, and meet critical deadlines.
Associate’s degree in computer science or a related field.
Must meet the ITAR definition of a US Person to access sensitive defense-related information and material.
Must pass pre-employment drug screening, including screening for marijuana and cannabis metabolites, and a background screening.

Responsibilities

Troubleshoot and resolve ERP-related tickets submitted by staff at both sites.
Resolve technical challenges that improve processes and organizational performance, efficiency, and outcome monitoring.
Train end-users to use reports and dashboards effectively for data-driven decisions.
Update and create ERP customizations, maintain change logs, and notify staff of changes.
Develop an understanding of the organization’s manufacturing models, goals, departmental processes, and reporting requirements.
Perform database quality control and investigate and resolve data and reporting inconsistencies.
Develop and implement workflow, data-entry, collection, and reporting procedures.
Assist with user acceptance testing of system modifications.
Assist in creating and maintaining standard practices for new and existing processes.
Work with staff to discuss departmental and program goals and ensure the database provides required information and is used to its fullest capacity.
May liaise with outside agencies about data analysis and reporting issues and needs.
Coordinate with IT support tickets as needed.
Represent the organization professionally and demonstrate work completion, quality, and commitment to organizational goals and ethics.
Support managers in building reports.
Perform other duties as assigned.