ERP Support Specialist
About The Position
Snack Innovations is implementing Odoo to connect inventory, order management, finance, and logistics. The ERP Support Specialist will help coordinate the implementation and support the system after launch. During rollout, the specialist will coordinate tasks, document business processes, support testing, and help employees learn the system. After go-live, the specialist will serve as a resource for everyday Odoo questions, troubleshooting, and system improvements. This new position initially reports to the Project Manager and works closely with IT, business teams, and Odoo’s implementation team. The position is onsite in Piscataway, New Jersey.
Requirements
- About 1–3 years of relevant experience in project coordination, IT support, operations, or a related role; comparable hands-on experience is welcome.
- Hands-on experience with an ERP system such as Odoo, NetSuite, SAP Business One, Microsoft Dynamics, or another platform.
- Experience supporting users and troubleshooting system or application issues.
- Strong organization, attention to detail, and follow-through.
- Familiarity with Excel, Smartsheet, Asana, or similar project-tracking tools.
- Clear communication and patience when helping colleagues learn new processes.
Nice To Haves
- Direct Odoo experience is helpful but not required.
Responsibilities
- Maintain project plans, tracking tasks, owners, deadlines, and milestones.
- Follow up on open issues and coordinate work across sales, operations, warehouse, finance, and the implementation team.
- Document business processes and system requirements, and assist with system setup.
- Prepare test scenarios, coordinate user testing, and track issues through resolution.
- Organize check-ins, capture decisions, and provide project updates.
- Create training guides and help employees prepare for go-live.
- Serve as a first point of contact for Odoo questions and support requests after go-live.
- Troubleshoot issues and coordinate resolutions with IT, vendors, and Odoo support.
- Set up users and manage system access and permissions.
- Keep training materials, troubleshooting guides, and system documentation current.
- Help test updates, new features, and process improvements.
- Identify recurring issues and help address their underlying causes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
