ERP Support Specialist

ORION INDUSTRIES•Auburn, WA

20h•$36 - $45

About The Position

The ERP Support Specialist troubleshoots ERP issues, supports and improves organizational processes, and helps staff use ERP data and reporting tools effectively. The role maintains and customizes the ERP system, ensures database and reporting quality, supports system testing and process standards, and works with staff, managers, IT, and potentially outside agencies to meet organizational data and reporting needs. The position may involve occasional exposure to the manufacturing shop floor and requires U.S. Person status under ITAR.

Requirements

Experience with SQL, C#, JavaScript, Excel, Power BI, Bartender Labels, Bold Reports or SSRS, and APIs.
Experience with Epicor or a similar ERP system, including user experience (UX) customization.
Understanding of database structures and data flows to troubleshoot data issues involving syncs, imports, system upgrades, and customizations.
Analytical and problem-solving skills to troubleshoot and diagnose issues.
Ability to analyze data, identify patterns, and draw conclusions.
Strong written and verbal communication skills, including the ability to communicate technical concepts to diverse stakeholders.
Self-motivated, hard-working team player with organizational skills and attention to detail.
Ability to work independently, manage and prioritize multiple tasks, and meet critical deadlines.
Associate’s degree in computer science or a related field.
Must meet the ITAR definition of a U.S. Person to access, view, or share covered sensitive information and material.
Must complete a pre-employment drug screening and background screening.

Responsibilities

Troubleshoot and resolve ERP-related tickets submitted by staff at both sites.
Resolve technical challenges to improve organizational performance and efficiency, and monitor outcomes.
Train end-users to use reports and dashboards effectively for data-driven decisions.
Update and create customizations across the ERP system.
Maintain change logs for new or updated customizations and notify staff of changes.
Develop an understanding of the organization’s manufacturing models, goals, departmental processes, and reporting requirements.
Perform database quality control; investigate and resolve data and reporting inconsistencies; develop and implement workflow, data-entry, collection, and reporting procedures.
Assist with user acceptance testing of system modifications.
Assist with creating and maintaining standard practices for new and existing processes.
Collaborate with staff to discuss departmental and program goals, ensure the database provides required information, and support effective use of the database.
May liaise with outside agencies about data analysis and reporting issues and needs.
Coordinate with IT support tickets as needed.
Represent the organization professionally and demonstrate work completion, quality, and commitment to organizational goals and ethics.
Support managers in building reports.
Perform other duties as assigned.