ERP Specialist

Guilford County•201 West Market Street Greensboro, NC

9d•Onsite

About The Position

This professional and technical position supports enterprise resource planning (ERP) systems and creates, maintains, and supports software applications, integrations, and analytical reports. It combines business analysis, technical delivery, and production support to ensure reliable and effective enterprise solutions. The ERP Specialist serves as a business requirements analyst, software developer, and application support resource, and also provides task leadership and coordinates resources across teams. The role may use AI tools when permitted to improve the creation and delivery of enterprise solutions. It reports to the Enterprise Applications Manager within the Information Technology Department. The position provides support for human resources ERP modules and timekeeping systems; analyzes business processes and translates requirements into application specifications; develops and supports application interfaces and integrations; and designs reports and data extracts. It also handles testing, deployments, enhancements, troubleshooting, documentation, end-user support, and collaboration with departments to resolve issues and deliver solutions.

Requirements

Four-year degree in Information Technology, Computer Science, or a related field, with at least 3 years of experience performing systems analyst functions and at least 4 years of programming experience; OR a two-year degree in a related field, with at least 5 years of systems analyst experience and at least 6 years of programming experience; OR a high school diploma or GED, with at least 7 years of systems analyst experience and at least 8 years of programming experience.
Knowledge and experience supporting ERP modules such as Human Resources, Payroll, Benefits Administration, Talent Management and Recruiting, and Employee Self-Service.
Knowledge and experience supporting workforce management systems.
Knowledge and experience planning, managing, executing, or participating in system upgrades.
Knowledge and experience working with departmental leadership, end users, and vendors to identify and resolve ERP system problems and update systems.
Knowledge and experience integrating ERP systems with other applications.
Working knowledge of .NET, C#, VB.NET, Postman, Power Automate, and RESTful APIs.
Knowledge and experience with unit, integration, system, and user acceptance testing of batch and online applications.
Knowledge and skills in Microsoft SQL Server SSIS development and administration for extraction, transformation, and loading, and interface file creation.
Knowledge of database security and basic administrative functions.
Knowledge of Visual Studio and GitHub repositories.
Skills with Microsoft SQL Server and Transact-SQL.
Ability to develop stored procedures, complex queries, and optimized SQL solutions.
Knowledge of change management and service desk procedures.
Working knowledge of project management methodologies, including Agile and Waterfall.
Excellent written, oral, and interpersonal communication skills.
Strong attention to detail in analysis, testing, documentation, and production support.
Initiative and curiosity to learn independently, adapt to changing priorities, and remain open to new ERP platforms and tools.
Ability to apply critical thinking and structured problem-solving to diagnose root causes and recommend practical, sustainable solutions.
Ability to work independently with minimal supervision and establish and maintain effective working relationships within and across departments.

Nice To Haves

Knowledge and experience with workflow configuration, user administration, and role-based access control.
Knowledge and experience with Lawson and UKG implemented for the public sector.
Skills in SSRS and Power BI report and dashboard development.
Openness to learning other ERP modules, such as Financials, Budget, and EPL.

Responsibilities

Configure, integrate, troubleshoot, and provide end-user support for human resources ERP modules and timekeeping systems.
Analyze departmental business processes and translate requirements into detailed specifications for purchased or internally developed applications.
Develop, support, modernize, test, deploy, and optimize interfaces and integrations across enterprise applications using software and scripting languages and industry best practices.
Recommend and implement improvements for assigned applications.
Create and maintain documentation for IT staff and end users covering ERP and non-ERP applications, business processes, requirements, support procedures, and knowledge transfer.
Develop test plans, scripts, and datasets for unit, integration, system, and user acceptance testing.
Manage or conduct testing efforts for ERP and other enterprise applications.
Update applications to implement enhancements, fix defects, and improve operational efficiency.
Collaborate with cross-departmental teams to resolve problems and deliver solutions.
Communicate with coworkers and IT staff to provide responsive, high-quality support services.
Design and develop complex business reports and data extracts based on detailed requirements.
Lead tasks supporting small to medium non-ERP applications, including implementations of newly purchased systems.
Perform other duties as assigned.