Syteline ERP Specialist
About The Position
The ERP Specialist manages ABEC’s enterprise resource planning business process management software and supports its effective implementation and operation. The role assesses business requirements and software needs across areas such as employee training, business processes, and employee communication; develops or identifies solutions to system shortcomings; and helps ensure proposed solutions are time- and cost-effective. The Specialist works with technical teams, prepares program design specifications, presents action plans to management, and supports collaboration across the company during implementation. Hours may vary, and the position requires readiness to be on call for technical emergencies. This is a full-time, onsite role at ABEC’s Springfield, Missouri facility, with travel when required.
Requirements
- Bachelor’s degree, associate degree, or equivalent job experience with a concentration in a computer-related field such as Computer Science or Business Administration.
- Demonstrated knowledge of business analysis techniques and information technology principles.
- Familiarity with SQL programming and SQL database management.
- Excellent computer skills and proficiency with Microsoft 365 and SharePoint.
- Experience with Infor Syteline / Infor CloudSuite Industrial (CSI).
Nice To Haves
- Experience with the Mongoose Development environment.
- Familiarity with C Sharp and Visual Basic.
Responsibilities
- Provide implementation services, including process consulting, system configuration, testing, training, and project management support.
- Provide Tier 1 user support as the first point of contact for ERP software-related user issues.
- Identify and troubleshoot issues with the ERP system.
- Facilitate business process discussions between ABEC users and technical staff.
- Identify and scope system customizations required by ABEC users.
- Write SQL queries and perform basic SQL customizations.
- Acquire and maintain working knowledge of Infor ERP and supporting technologies.
- Train end users on specific ERP application modules.
- Prepare implementation documentation, such as user manuals, training videos, issue logs, and resolutions.
- Perform other tasks as assigned.
- Travel when required.
Benefits
- Paid holidays and vacation time.
- Medical, dental, and vision insurance, with benefits starting on day one.
- Company-paid life insurance.
- 401(k) plan with a 40% match.
- College tuition benefit program.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
