Syteline ERP Specialist
About The Position
ABEC is a supplier to the biopharmaceutical manufacturing industry, providing engineering, design, manufacturing, commissioning, qualification, and service capabilities across bioprocess equipment and systems. The ERP Specialist manages and supports enterprise resource planning business process management software so the company can integrate and automate functions related to technology, services, and human resources. The role supports resource-planning decisions, assesses business requirements and software needs, and develops or identifies time- and cost-effective solutions to improve ERP performance. The ERP Specialist helps ensure the ERP system runs smoothly and efficiently, supports implementation and adoption across the company, and keeps company stakeholders informed and collaborating effectively. The work includes software analysis, coordination with technical teams, development of program design specifications, and presenting action plans to management. Hours may vary, and the role requires availability for technical emergencies. This is a full-time, onsite position at ABEC’s Springfield, Missouri facility, with travel when required.
Requirements
- Bachelor’s degree, associate degree, or equivalent job experience with a concentration in a computer-related field such as Computer Science or Business Administration.
- Demonstrated knowledge of business analysis techniques and information technology principles.
- Familiarity with SQL programming and SQL database management.
- Excellent computer skills and proficiency with Microsoft 365 and SharePoint.
- Experience with Infor Syteline / Infor CloudSuite Industrial (CSI).
Nice To Haves
- Experience with the Mongoose Development environment.
- Familiarity with C Sharp and Visual Basic.
Responsibilities
- Provide implementation services, including process consulting, system configuration, testing, training, and project management support.
- Provide Tier 1 user support as the first point of contact for ERP software-related user issues.
- Identify and troubleshoot issues with the ERP system.
- Facilitate business process discussions between ABEC users and technical staff.
- Identify and scope required system customizations for ABEC users.
- Write SQL queries and perform basic SQL customizations.
- Acquire and maintain working knowledge of Infor ERP and supporting technologies.
- Train end users on specific ERP application modules.
- Prepare implementation documentation, including user manuals, training videos, issue logs, and resolutions.
- Assess company business requirements and software needs, including employee training, business processes, and employee communication.
- Develop or identify time- and cost-effective solutions to ERP shortcomings.
- Develop program design specifications and present plans of action to management.
- Perform other tasks as assigned.
- Travel when required.
- Be prepared to be on-call for technical emergencies.
Benefits
- Paid holidays and vacation time.
- Medical, dental, and vision insurance, with benefits starting on day one.
- Company-paid life insurance.
- Generous 401(k) plan with a 40% match.
- College tuition benefit program.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
