ERP Support Specialist

American Exchange Group • New York, NY

1d • $70,000 - $85,000 • Onsite

About The Position

American Exchange Group is seeking a detail-oriented ERP Support Specialist with hands-on experience using an ERP system, preferably Infor M3 and Birst. The role supports ERP users and helps maintain, configure, improve, and monitor the system. It is based five days a week at the company’s New York City headquarters and reports to the Head of Business Systems.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Proven experience in ERP support or a similar role.
• Understanding of ERP systems such as Infor, SAP, Oracle, or Microsoft Dynamics.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Experience with Infor M3 is highly desired.
• Experience with system integrations and data management.
• Familiarity with SQL and reporting tools.
• Project management experience is a plus.

Responsibilities

• Provide day-to-day support for ERP users by addressing inquiries and resolving issues promptly.
• Assist with system configurations, upgrades, and maintenance to ensure optimal performance.
• Conduct training sessions for new users and provide ongoing training for existing users.
• Collaborate with IT and other departments to implement new features and enhancements.
• Analyze and document user requirements and recommend system improvements.
• Monitor system performance and troubleshoot issues.
• Develop and maintain user guides, documentation, and FAQs.
• Assist with data migration and validation during system updates.

What This Job Offers

• Job Type: Full-time