ERP Solution Consultant, Implementation

The job overview for this position is that the ERP Solution Consultants at Pipe17 are responsible for pre-sales, customer onboarding, and post-sales support. They take ownership of the customer's requirements and problems from start to finish, including requirements gathering, demos, project management, implementation, technical support, and upselling additional functionality. The consultants must have excellent communication skills, be empathetic towards customers, and be able to prioritize and say no when necessary. They should also have experience in the ecommerce space and be familiar with various sales platforms, ERPs, and SaaS connectivity solutions.

• Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers' post-sale journey
• Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
• Build in-depth customer relationships and a complete understanding of their business goals and objectives
• Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development, and troubleshooting
• Translate business requirements into product use cases or technical requirements
• Configure Pipe17 products based on customer requirements and serve as a point of internal escalation on technical issues within the Support org
• Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
• Coach and educate customers to improve adoption of Pipe17
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals and maintain strong referenceability across your book of customers
• Create and improve documentation to help customers and partners help themselves
• Document onboarding steps for future reference and to transition to other teams as needed

• Experience in pre-sales, customer onboarding, and post-sales support
• Ability to gather requirements and conduct demos
• Project management skills
• Technical support and customization experience
• Upselling and cross-selling skills
• Empathy and ability to understand customer needs
• Strong communication skills (written and verbal)
• Self-starter and ability to work with minimal supervision
• Experience in the ecommerce space, including platforms like Shopify, Big Commerce, and Woo Commerce
• Familiarity with B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems
• Knowledge of SaaS connectivity solutions such as Dell Boomi, Workato, and Zapier
• Ability to be the main technical point of contact for customers
• Consultative approach and ability to build customer relationships
• Expertise in solution design, development, and troubleshooting
• Ability to translate business requirements into technical requirements
• Configuration of Pipe17 products based on customer requirements
• Troubleshooting and development assistance for customers
• Coaching and education of customers to improve adoption
• Collaboration with internal stakeholders (Engineering, Product, Sales)
• Documentation skills for onboarding and customer support

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation