ERP & IT Support Specialist
About The Position
Buildingstars is a commercial cleaning franchisor seeking an entry-level ERP & IT Support Specialist to join their team at their headquarters in Maryland Heights, MO. This role will focus on supporting and administering core business applications, primarily NetSuite, along with Google Workspace, Zoom, and SAP Concur. Additionally, the specialist will provide hands-on technical support for hardware issues, both in-person and remotely, for PCs, phones, and related equipment. This position offers exposure to both application/ERP administration and traditional desktop/hardware support, with opportunities for growth.
Requirements
- 0-2 years of experience in an IT support, help desk, or application support role (internships and relevant coursework count).
- Basic understanding of PC hardware troubleshooting (Windows environment).
- Comfortable picking up new software tools and systems (Google Workspace, Zoom, SAP Concur, etc.).
- Strong communication skills – you'll be working directly with end users of varying technical comfort levels.
- Detail-oriented, organized, and good at documenting your work.
- A problem-solver who's comfortable saying 'I don't know, but I'll find out'.
- Comfortable interacting with personnel from first day, entry-level employees to tenured executives.
Nice To Haves
- Familiarity with ERP systems, ticketing systems, or business applications is a plus.
- Direct NetSuite experience is not required, but a willingness to learn it deeply is.
- Any exposure to NetSuite, SQL, or scripting (even personal projects).
- Experience with remote support tools.
- A relevant associate's or bachelor's degree, or equivalent hands-on experience/certifications (CompTIA A+, etc.).
Responsibilities
- Serve as first-line support for NetSuite users, troubleshooting login issues, permissions, saved search/report questions, and basic record errors.
- Assist with day-to-day NetSuite administration tasks, including user setup, role/permission assignments, and basic configuration changes under guidance.
- Support and triage issues in Google Workspace (Gmail, Drive, Calendar, admin console basics), Zoom telephony, SAP Concur, and other business applications.
- Document recurring issues and their resolutions to build internal knowledge base articles.
- Escalate complex NetSuite/SuiteScript issues to senior administrators/developers with clear, well-documented tickets.
- Help test and validate changes (new fields, workflows, saved searches) before they go live.
- Lead onboarding/offboarding processes for employees, including access controls, hardware configuration and deployment, and inventory management.
- Troubleshoot PC hardware and software issues (desktops, laptops, peripherals) for local and remote staff.
- Support office and mobile phone issues, including setup and basic troubleshooting.
- Assist with new equipment setup, imaging, and deployment for new hires.
- Maintain inventory of IT hardware and assist with basic asset tracking.
- Provide friendly, patient support to non-technical end users, in person and remotely.
Benefits
- Strongest business model in the industry
- Recognized as an Inc 500 and 5000 Company multiple times
- Entrepreneur 500 Company 20+ years in a row
- Named as one of the Top Workplaces for 9 years in a row
- Room to grow into a more specialized systems or administration role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
