ER Admissions Clerk

Star Valley Health•Afton, WY

4d•Onsite

About The Position

The ER Admissions Clerk supports Star Valley Health’s mission, vision, and values by facilitating timely, efficient, and customer-focused patient entry into the hospital. As often the first point of contact for patients and families, the clerk helps create a positive first impression while collecting accurate demographic, financial, and clinical information to support patient care and reimbursement. The role also responds to patient questions and explains patient rights, responsibilities, and other required information. This PRN, as-needed position serves the Emergency Department at the Afton and Alpine, Wyoming locations and reports to the Emergency Department Manager. The clerk interacts with patients, families, visitors, clinical staff, and physicians; maintains confidentiality; and supports a culture of safety and quality. This is an at-will position. ER Admissions Clerks who hold current CNA, EMT, or Paramedic licensure may also assist with ER Technician duties.

Requirements

High school graduate or equivalent.
Current BLS certification, or ability to obtain it within six months of hire.
Current CNA license or willingness to obtain a CNA license.
Professional oral and written communication skills, including the ability to communicate effectively in English.
Excellent customer service skills.
Proficient computer skills, including Microsoft Word, Excel, Outlook, and general internet use.
Ability to multitask and change direction as requested or needed.
Ability to work in a team-oriented environment and communicate effectively and sensitively with clients, visitors, and staff.
Strong organizational and prioritization skills.
Ability to comply with HIPAA and other federal, state, and local regulations and maintain a high degree of confidentiality.
Analytical and problem-solving skills.
Skill with general office equipment.
Adequate hearing to perform duties in person and over the telephone, use a stethoscope, and respond to verbal questions.
Ability to communicate clearly with patients in person and over the telephone.
Visual acuity adequate to perform job duties, including visually examining a patient and reading printed materials and computer screens.
Ability to work with exposure to communicable diseases and/or bodily fluids.

Nice To Haves

Clerical work history.
General health care clerical experience.
Two or more years of reception, clerical, or general office experience.
Post-high-school education.

Responsibilities

Greet internal and external customers who arrive at the Emergency Department.
Answer telephone calls, respond to questions, and direct callers to the appropriate department.
Assist patients who need help transferring from their vehicles into the Emergency Department.
Admit patients and verify demographic information, including scanning insurance cards and photo identification.
Interview unscheduled patients or their representatives to obtain or verify personal, emergency contact, and insurance information, while complying with EMTALA.
Obtain signatures on admission paperwork.
Explain billing, the complaint process, patient rights, HIPAA, and visiting hours; distribute hospital-specific literature.
Recognize potentially life-threatening conditions or injuries and promptly communicate them to clinical staff.
Communicate appropriately and clearly with supervisors, nurse managers, coworkers, and physicians.
Refer patients to the Business Office when financial arrangements are needed.
Protect confidential and proprietary information and maintain the confidentiality of patient records.
Build relationships with Emergency Department staff and physicians to understand their patient interaction patterns.
Round on families and visitors to identify and address potential needs, and act as a liaison for people waiting in the waiting room.
Fax appropriate information to receiving facilities and prepare paperwork for patient transfers as needed.
Represent Star Valley Health positively on campus and in the community.
Attend scheduled meetings and training sessions.
Support and maintain a culture of safety and quality.
Perform other duties within a reasonable scope as needs arise or as delegated.