ER Admissions Clerk

Star Valley Health•Afton, WY

5d•$17 - $25•Onsite

About The Position

The ER Admissions Clerk supports timely, efficient, and customer-focused patient entry into the hospital. As often the first hospital contact for patients and families, the clerk provides a positive first impression while collecting accurate demographic, financial, and clinical information to support patient care and reimbursement. The role also answers questions, informs patients of their rights and responsibilities, and maintains confidentiality. This is an at-will, PRN (as-needed) position serving Afton and Alpine, Wyoming. Compensation starts at $16.54 and is commensurate with experience and certification.

Requirements

High school graduation or equivalent.
Current BLS certification, or ability to obtain it within six months of hire.
Current CNA license or willingness to obtain a CNA license.
Ability to communicate effectively in English, verbally and in writing.
Professional oral and written communication and excellent customer service skills.
Proficient computer skills, including Microsoft Word, Excel, Outlook, and general internet use.
Ability to multitask and change direction as requested or needed.
Ability to work in a team-oriented environment and communicate effectively with sensitivity to clients, visitors, and staff.
Strong organizational and prioritization skills.
Compliance with HIPAA and other federal, state, and local regulations, and ability to maintain a high degree of confidentiality in client and staff matters.
Sound analytical and problem-solving skills.
Skill with general office equipment.
Adequate hearing to perform duties in person and over the telephone, use a stethoscope, and respond to verbal questions.
Ability to communicate clearly with patients in person and over the telephone.
Visual acuity sufficient to perform job duties, including visually examining a patient and reading printed information and computer screens.
Ability to work with exposure to communicable diseases and/or bodily fluids.
Two or more years of reception, clerical, or general office experience is listed; the posting also describes clerical work history as preferred but not required.

Nice To Haves

Clerical work history.
General health care clerical experience.
Post-high-school education.
Current CNA, EMT, or Paramedic licensure for possible assistance with ER technician duties.

Responsibilities

Cordially greet internal and external customers arriving at the ER.
Answer telephone calls, respond to questions, and direct callers to the appropriate department.
Assist patients who need help transferring from their vehicles into the ER.
Admit patients and verify demographic information, scanning insurance cards and photo identification.
Interview patients or representatives during unscheduled admissions to obtain or verify personal, emergency-contact, and insurance information while complying with EMTALA.
Obtain signatures on admission paperwork.
Inform patients or representatives about billing, the complaint process, patient rights, HIPAA, and visiting hours, and distribute hospital-specific literature.
Recognize life-threatening conditions or injuries and promptly communicate them to clinical staff.
Communicate appropriately and clearly with supervisors, nurse managers, coworkers, and physicians.
Refer patients to the Business Office when financial arrangements are needed.
Treat patients and families with respect and dignity and maintain the confidentiality of patient records and other confidential information.
Develop relationships with ER staff and physicians to understand patient interaction patterns.
Round frequently on families and visitors to identify and address potential needs, and serve as a liaison for people waiting in the waiting room.
Fax appropriate information to receiving facilities and prepare paperwork as needed for patient transfers.
Represent Star Valley Health positively on campus and in the community.
Attend meetings and training sessions as scheduled.
Support and maintain a culture of safety and quality.
Perform other duties as needs arise or as delegated.
May assist with ER technician duties if holding current CNA, EMT, or Paramedic licensure, as described in the ER Technician job description.