Admissions Specialist – Admitting ER

Texas Health Resources•Frisco, TX

1d•Onsite

About The Position

The Admissions Specialist – Admitting ER welcomes patients and their families, helps put them at ease, and supports a smooth emergency-room visit. The role gathers accurate demographic information for the electronic health record, identifies network coverage, validates healthcare benefits and pre-certification when applicable, explains required legal, ethical, and compliance documents, and ensures regulatory consents are signed by the appropriate parties. The specialist also explains financial obligations and prepares estimates to collect co-payments, self-pay deposits, and patient balances. This is a full-time evening position at Texas Health Frisco, working 40 hours per week, Monday through Friday, from 3:00 p.m. to 11:00 p.m. The employee must attend one week of system training in Arlington and at least two weeks of weekday classroom training in Arlington; the training weeks may not be consecutive.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
CPI (Crisis Prevention Intervention) training required within 90 days of hire.
Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Professional presence and critical-thinking skills to troubleshoot.
Exceptional listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, and life-or-death circumstances.
Ability to communicate empathetically with patients and family members during life-changing events while providing exceptional customer service.
Ability to manage multiple, changing priorities in an effective and organized manner and escalate concerns appropriately.
Availability for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011, and at least two weeks of classroom training, Monday through Friday, 8:30 a.m. to 5:00 p.m., at 500 E Border, Arlington, TX 76010; training weeks may not be consecutive.

Nice To Haves

2 years of professional office or healthcare experience.
Emergency or registration experience.
CHAA (Certified Healthcare Access Associate), preferred within 12 months of hire.

Responsibilities

Welcome patients and their families upon arrival and help put them at ease.
Accurately collect complete demographic information and maintain electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents.
Ensure regulatory consents are signed by the appropriate parties.
Explain patient financial obligations according to financial policy.
Prepare accurate estimates and collect co-payments, self-pay deposits, and patient balances.
Promptly assess requests using electronic and paper resources and respond correctly to patient inquiries.
Manage changing priorities effectively and in an organized manner, escalating concerns to leadership when appropriate.