Admissions Specialist – Admitting ER - PRN

Texas Health Resources•Allen, TX

3d•Onsite

About The Position

The Admissions Specialist works in the Emergency Room admitting department at Texas Health Allen on an as-needed (PRN) basis. The specialist welcomes patients and families, helps put them at ease, and supports a smooth visit through accurate registration, benefit verification, consent documentation, and explanation of financial obligations. The role calls for empathy, excellent customer service, accuracy, and composure in a fast-paced, highly stressful hospital environment that may include behavioral health crises, crime, suffering, and life-or-death situations. The position requires one week of system training at 612 E Lamar Blvd, Arlington, TX, and at least two weeks of classroom training at 500 E Border, Arlington, TX. Classroom training runs Monday through Friday, 8:30 a.m. to 5 p.m.; training weeks may not be consecutive. Texas Health Allen offers a learning-focused, family-oriented team environment and opportunities to interact with other hospital departments.

Requirements

High school diploma or equivalent.
One year of relevant customer service experience.
Compliance with CLIA regulations regarding foreign education equivalency (CLIAFE).
CPI (Crisis Prevention Intervention) training within 90 days of hire, maintained annually.
Ability to assess requests promptly using electronic and paper resources and respond correctly to patient inquiries.
Excellent data-entry, numeric, typing, computer-navigation, and keyboarding skills, with attention to detail; ability to spell, write, and print legibly.
Proficiency with computers, medical terminology, Epic, Microsoft Office, and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, or life-or-death circumstances.
Empathy and effective communication with patients and family members during life-changing events, together with exceptional customer service skills.
Strong verbal and written communication skills with people at all levels.
Strong organizational skills and ability to prioritize and follow protocols and standards.

Nice To Haves

Associate's degree.
Two years of professional office or healthcare experience in a hospital setting.
Five years of customer service experience.
Six months of demonstrated intermediate computer skills, or one year of healthcare, referral-processing, or scheduling experience.
CHAA (Certified Healthcare Access Associate).
Bilingual communication skills.

Responsibilities

Welcome patients and their families on arrival and help put them at ease.
Gather complete and accurate demographic information to maintain electronic health record integrity in line with high-reliability organization principles.
Identify network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Explain applicable legal, ethical, and compliance documents to patients and families, and ensure required regulatory consents are signed by the appropriate parties.
Explain financial obligations based on the financial policy and prepare accurate estimates for co-payments, self-pay deposits, and patient balances.
Promptly assess requests using electronic and paper resources and respond correctly to patient inquiries.