Admissions Specialist - Admitting ER - PRN

Texas Health Resources•Dallas, TX

1d•Onsite

About The Position

The Admissions Specialist works in the Emergency Room admitting department at Texas Health Dallas and supports patients and families through the admissions process. As a compassionate member of the care team, the specialist welcomes patients and families, helps put them at ease, and sets a positive tone for the visit. The specialist gathers complete and accurate demographic information to maintain the integrity of the electronic health record. They identify network coverage, obtain or validate benefits and applicable pre-certifications, explain relevant legal, ethical, and compliance documents, and ensure required regulatory consents are signed by the appropriate parties. They also explain financial obligations, prepare estimates, and collect applicable co-payments, self-pay deposits, and patient balances. The role requires accurate completion of payer and government documentation, including the MSPQ, Important Message from Medicare (IMM), and medical-necessity checks such as ABN and Letter of Non-Coverage. The specialist maintains customer-service and productivity standards and manages changing priorities in a highly stressful environment, escalating concerns to leadership as appropriate. This is a PRN, as-needed position based at Texas Health Dallas. Training includes one week of system training at 612 E Lamar Blvd, Arlington, and at least two weeks of weekday classroom training at 500 E Border, Arlington, from 8:30 a.m. to 5 p.m.; training weeks may not be consecutive.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
CPI (Crisis Prevention Intervention) training required within 60 days of hire.
Ability to promptly assess requests using electronic and paper reference materials and respond accurately to patient inquiries.
Excellent data-entry, numeric, typing, and computer-navigation skills, with strong attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Pleasant, professional, polished presence and the ability to troubleshoot using critical-thinking skills.
Exceptional listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in highly stressful and emotional situations, including those involving crime, behavioral health, suffering patients, and life-or-death circumstances.
Empathy and the ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Ability to manage multiple, changing priorities effectively and in an organized manner, and to escalate concerns appropriately.

Nice To Haves

Two years of professional office or healthcare experience preferred.
CHAA (Certified Healthcare Access Associate) preferred upon hire.

Responsibilities

Welcome patients and families upon arrival and help put them at ease.
Accurately gather complete patient demographic information to maintain electronic health record integrity.
Identify network coverage and obtain or validate healthcare benefits and applicable pre-certifications.
Educate patients and families about applicable legal, ethical, and compliance documents and ensure regulatory consents are signed by the appropriate parties.
Explain patient financial obligations and prepare estimates for co-payments, self-pay deposits, and patient balances.
Complete payer- and government-required elements, including the MSPQ, Important Message from Medicare (IMM), and medical-necessity checks such as ABN and Letter of Non-Coverage.
Maintain customer-service and productivity guidelines established by leadership.
Manage multiple and changing priorities in an organized manner and escalate concerns to leadership when appropriate.