Admissions Specialist – Admitting

Texas Health Resources•Flower Mound, TX

1d•Onsite

About The Position

The Admissions Specialist welcomes patients and their families, helps them feel at ease, and supports a smooth visit. The role gathers complete and accurate demographic information for the electronic health record, identifies network coverage, and obtains or validates benefits and pre-certification for applicable tests and procedures. The specialist explains relevant legal, ethical, and compliance documents and ensures required consents are signed by the appropriate parties. The role also explains patient financial obligations and prepares estimates for co-payments, self-pay deposits, and balances. This is a full-time position at Texas Health Flower Mound, scheduled for 36 hours per week, Thursday through Saturday from 11 a.m. to 11 p.m. Training includes one week of system training in Arlington and at least two weeks of classroom training Monday through Friday, 8:30 a.m. to 5 p.m.; training weeks may not be consecutive.

Requirements

High school diploma or equivalent required.
CLIAFE must comply with CLIA regulations regarding foreign education equivalency.
At least 1 year of relevant customer service experience required.
CPI (Crisis Prevention Intervention) training required within 90 days of hire and maintained annually.
Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering patients, and life-or-death circumstances.
Strong empathy and ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Strong verbal and written communication skills with people at all levels; ability to type, spell, write, print legibly, document, and keyboard.
Medical terminology, strong organizational skills, and ability to prioritize and follow protocols and standards.

Nice To Haves

Associate's degree preferred.
2 years of professional office or healthcare experience preferred.
5 years of customer service experience preferred.
6 months of demonstrated knowledge of intermediate computer skills preferred.
1 year of healthcare, referral processing, or scheduling experience preferred.
CHAA (Certified Healthcare Access Associate) preferred.
Bilingual ability is a plus.

Responsibilities

Welcome arriving patients and their families, helping them feel at ease and setting a positive tone for the visit.
Gather complete and accurate demographic information during patient interactions to maintain electronic health record integrity.
Identify network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents and ensure regulatory consents are signed by the appropriate parties.
Explain patient financial obligations under the financial policy and prepare accurate estimates for co-payments, self-pay deposits, and patient balances.
Respond promptly and correctly to patient inquiries using electronic and paper resource materials.