Admissions Specialist – Admitting ER

Texas Health Resources•Plano, TX

1d•Onsite

About The Position

The Admissions Specialist works in the Admitting Department at Texas Health Plano, welcoming patients and families and helping create a reassuring first impression. The role gathers accurate demographic information for the electronic health record, verifies network coverage and healthcare benefits, obtains or validates pre-certification when applicable, and supports reimbursement for services. The specialist explains relevant legal, ethical, and compliance documents, ensures required consents are signed by appropriate parties, and discusses financial obligations and estimates while collecting applicable co-payments, self-pay deposits, and patient balances. The position is full time, 36 hours per week, working Thursday, Friday, and Saturday from 7:00 p.m. to 7:30 a.m. Training includes one week of system training in Arlington and at least two weeks of weekday classroom training in Arlington; training weeks may not be consecutive.

Requirements

High school diploma or equivalent.
Comply with CLIA regulations regarding foreign education equivalency (CLIAFE).
At least 1 year of relevant customer service experience.
CPI (Crisis Prevention Intervention) training required within 90 days of hire and maintained annually.
Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing, computer navigation, and keyboarding skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Ability to maintain a professional demeanor in highly stressful and emotional situations, including crime, behavioral health, patient suffering, and life-or-death situations.
Ability to demonstrate empathy and communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Strong verbal and written communication skills with people at all levels; ability to type, spell, write, and print legibly.
Strong organizational skills and medical terminology knowledge, with the ability to prioritize and follow protocols and standards.

Nice To Haves

Associate's degree.
2 years of professional office or healthcare experience.
5 years of customer service experience.
6 months of demonstrated intermediate computer skills, or 1 year of healthcare, referral processing, or scheduling experience.
CHAA (Certified Healthcare Access Associate).
Bilingual ability.

Responsibilities

Welcome patients and their families upon arrival, help put them at ease, and set a positive tone for their visit.
Accurately gather complete demographic information to maintain electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents and ensure required regulatory consents are signed by appropriate parties.
Explain patient financial obligations according to financial policy and prepare estimates.
Collect applicable co-payments, self-pay deposits, and patient balances.
Promptly assess requests using electronic and paper resources and respond accurately to patient inquiries.
Maintain professional, empathetic communication and exceptional customer service in stressful and emotionally difficult situations.