Admissions Specialist PAS - Admitting ER

Texas Health Resources•Allen, TX

3d•Onsite

About The Position

The Admissions Specialist PAS – Admitting ER welcomes patients and their families, helps put them at ease, and supports a positive experience from arrival. The role gathers complete and accurate demographic information to maintain the integrity of the electronic health record, identifies network coverage, and obtains or validates healthcare benefits and pre-certification for applicable tests and procedures. The specialist explains relevant legal, ethical, and compliance documents and ensures required consents are signed by the appropriate parties. The role also explains financial obligations, prepares accurate estimates, and collects co-payments, self-pay deposits, and patient balances. This position is based at Texas Health Allen in Allen, Texas, and is full-time at 40 hours per week. The scheduled days are Tuesday, Wednesday, Saturday, and Sunday, 11:30 a.m. to 9 p.m. Training includes one week of system training at the Arlington location and at least two weeks of weekday classroom training in Arlington; the training weeks may not be consecutive. The admitting department offers a fast-paced, multi-department environment, learning opportunities, and interaction with other hospital departments.

Requirements

High school diploma or equivalent.
CLIAFE must comply with CLIA regulations regarding foreign education equivalency.
At least 1 year of relevant customer service experience.
CPI (Crisis Prevention Intervention) training is required within 90 days of hire and must be maintained annually.
Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries.
Excellent data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Proficient computer skills; knowledge of medical terminology, Epic, Microsoft Office, and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, and life-or-death circumstances.
Empathy and the ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Strong verbal and written communication skills with people at all levels; ability to type, spell, write, print legibly, and perform keyboarding tasks.
Strong organizational skills and the ability to prioritize and follow protocols and standards.

Nice To Haves

Associate’s degree.
2 years of professional office or healthcare experience in a hospital setting.
5 years of customer service experience.
6 months of demonstrated knowledge of intermediate computer skills.
1 year of healthcare, referral-processing, or scheduling experience.
CHAA (Certified Healthcare Access Associate).
Bilingual ability.

Responsibilities

Welcome arriving patients and their families, help put them at ease, and set a positive tone for the visit.
Accurately gather complete patient demographic information to support electronic health record integrity.
Identify network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Explain applicable legal, ethical, and compliance documents and ensure regulatory consents are signed by the appropriate parties.
Explain patients’ financial obligations under the financial policy and prepare accurate estimates.
Collect co-payments, self-pay deposits, and patient balances.