Admissions Specialist – Admitting ER

Texas Health•Plano, TX

1d•Onsite

About The Position

The Admissions Specialist works in the Admitting Department at Texas Health Plano, welcoming patients and families and helping them feel at ease. The role gathers complete and accurate demographic information to maintain electronic health record integrity; identifies network coverage and obtains or validates healthcare benefits and pre-certifications for applicable tests and procedures; and explains legal, ethical, compliance, and financial-policy documents. The specialist ensures required consents are signed and prepares accurate estimates to collect co-payments, self-pay deposits, and patient balances. The position is full-time, 36 hours per week, working Thursday, Friday, and Saturday from 7:00 p.m. to 7:30 a.m. Training includes one week of system training in Arlington and at least two weeks of weekday classroom training in Arlington; training weeks may not be consecutive. The department offers a fast-paced, multi-department environment, learning opportunities, and a family-oriented team setting.

Requirements

High school diploma or equivalent.
At least 1 year of relevant customer service experience.
Comply with CLIA regulations regarding foreign education equivalency, if applicable.
Complete CPI (Crisis Prevention Intervention) training within 90 days of hire and maintain it annually.
Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data-entry, numeric, typing, computer-navigation, and keyboarding skills, with attention to detail; ability to spell, write, and print legibly.
Proficiency with computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, and life-or-death circumstances.
Ability to demonstrate empathy and communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Strong verbal and written communication skills with people at all levels.
Medical terminology, strong organizational skills, and ability to prioritize and follow protocols and standards.

Nice To Haves

Associate's degree.
At least 2 years of professional office or healthcare experience.
At least 5 years of customer service experience.
At least 6 months of demonstrated intermediate computer skills, or 1 year of healthcare, referral-processing, or scheduling experience.
CHAA (Certified Healthcare Access Associate).
Bilingual ability.

Responsibilities

Welcome arriving patients and families, help put them at ease, and set a positive tone for their visit.
Gather complete and accurate patient demographic information to support electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents, and ensure required consents are signed by the appropriate parties.
Explain patient financial obligations under the financial policy and accurately prepare estimates for co-payments, self-pay deposits, and patient balances.
Promptly assess requests using electronic and paper resources and respond correctly to patient inquiries.
Provide empathetic, professional customer service and communicate with patients and families in stressful and emotional situations.