Admissions Specialist - Admitting ER - PRN

Texas Health•Dallas, TX

1d•Onsite

About The Position

The Admissions Specialist welcomes patients and families arriving at the emergency department, helps put them at ease, and supports a smooth visit. The role collects complete and accurate demographic information to maintain electronic health record integrity, identifies network coverage, and obtains or validates healthcare benefits and pre-certification for applicable tests or procedures. The specialist explains applicable legal, ethical, and compliance documents and ensures required regulatory consents are signed by the appropriate parties. The role also explains patient financial obligations, prepares estimates, and collects co-payments, self-pay deposits, and patient balances. The specialist completes required payer and government elements, including the MSPQ, Important Message from Medicare (IMM), and medical necessity checks such as ABNs and Letters of Non-Coverage, while meeting customer service and productivity guidelines. This position requires compassionate, professional service in a highly stressful and emotional environment that may involve crime, behavioral health concerns, suffering, and life-or-death situations. The job is PRN (as needed). Training includes one week of system training at 612 E Lamar Blvd, Arlington, and at least two weeks of weekday classroom training from 8:30 a.m. to 5 p.m. at 500 E Border, Arlington; training weeks may not be consecutive.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
CPI (Crisis Prevention Intervention) training required within 60 days of hire.
Ability to promptly assess requests using electronic and paper resources and respond accurately to patient inquiries.
Strong data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Critical-thinking and troubleshooting skills, with a professional and polished demeanor.
Exceptional listening, interpersonal, and communication skills and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, and life-or-death events.
Empathy and ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Availability for one week of system training and at least two weeks of weekday classroom training; training weeks may not be consecutive.

Nice To Haves

Two years of professional office or healthcare experience preferred.
CHAA (Certified Healthcare Access Associate) preferred upon hire.

Responsibilities

Welcome patients and families upon arrival and help put them at ease.
Gather complete and accurate demographic information to support electronic health record integrity.
Identify network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents and ensure required consents are signed by the appropriate parties.
Explain patient financial obligations and prepare estimates for co-payments, self-pay deposits, and patient balances.
Complete payer- and government-required elements, including the MSPQ, Important Message from Medicare (IMM), and medical necessity checks (ABN and Letter of Non-Coverage).
Maintain customer service and productivity guidelines set by leadership.
Manage changing priorities in an effective, organized manner and escalate concerns appropriately.