Admissions Specialist – Admitting ER

Texas Health•Frisco, TX

1d•Onsite

About The Position

The Admissions Specialist – Admitting ER welcomes patients and their families, helps them feel at ease, and sets a positive tone for their visit. The role gathers complete and accurate demographic information to maintain electronic health record integrity in accordance with high-reliability organization principles. It identifies network coverage and obtains or validates healthcare benefits and any required pre-certification for tests and procedures to support reimbursement for services rendered. The Admissions Specialist educates patients and families about applicable legal, ethical, and compliance documents and ensures required regulatory consents are signed by the appropriate parties. The role explains financial obligations under the financial policy and prepares accurate estimates for collecting co-payments, self-pay deposits, and patient balances. This is a full-time evening position at Texas Health Frisco, scheduled Monday through Friday, 3 p.m. to 11 p.m., with required system and classroom training in Arlington.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
CPI (Crisis Prevention Intervention) Training required within 90 days of hire.
Ability to promptly assess requests using electronic and paper resource materials and respond correctly to patient inquiries.
Excellent data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Professional and polished presence, with the ability to troubleshoot using critical-thinking skills.
Exceptional listening, interpersonal, and communication skills, and professional, pleasant, respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, and life-or-death circumstances.
Ability to demonstrate empathy and communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Ability to manage multiple changing priorities in an organized manner and appropriately escalate concerns to leadership.
Available for one week of system training at 612 E Lamar Blvd, Arlington, TX, and at least two weeks of Monday–Friday classroom training from 8:30 a.m. to 5 p.m. at 500 E Border, Arlington, TX; training weeks may not be consecutive.

Nice To Haves

Two years of professional office or healthcare experience preferred.
Emergency or registration experience is a plus.
CHAA (Certified Healthcare Access Associate) preferred within 12 months of hire.

Responsibilities

Welcome patients and their families and help put them at ease upon arrival.
Gather complete and accurate demographic information to support electronic health record integrity.
Identify network coverage and obtain or validate healthcare benefits and required pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents.
Ensure regulatory consents are signed by the appropriate parties.
Explain patients’ financial obligations under the financial policy.
Prepare accurate estimates and collect co-payments, self-pay deposits, and patient balances.
Promptly assess requests using electronic and paper resources and respond correctly to patient inquiries.
Manage multiple, changing priorities in an effective and organized manner, escalating concerns to leadership when appropriate.
Complete one week of system training and at least two weeks of classroom training at the specified Arlington locations.