Equipment Service Technician II

STERIS•Indianapolis, IN

1d•Remote

About The Position

The Equipment Service Technician II (EST II) is a remote-based, customer-facing employee primarily supporting healthcare customers in the greater Indianapolis area. The role involves troubleshooting and repairing equipment and providing installation support for complex mechanical, electromechanical, and electronic units. Daily travel by company vehicle is required. This is a safety-sensitive position, and STERIS conducts a seven-year driving record check during onboarding. Applicants should live within 50 miles of the center of the territory. The technician performs preventive and corrective maintenance, repairs equipment, responds to service and warranty calls, and supports field upgrades and minor installations. The role also includes communicating with customers and internal teams, identifying sales opportunities, and helping ensure a positive customer experience. Flexible hours may sometimes extend beyond normal business hours. The position requires a high school diploma and two years of relevant experience, at least two years working with STERIS brand products, and completion of a recognized mechanical, electrical, or electronic qualification. An associate’s or bachelor’s degree in electronics, mechanical engineering, or a similar discipline, along with one year of relevant experience, is preferred. Pay is $64,600–$83,600, with eligibility for bonus participation.

Requirements

High school diploma and at least two years of relevant experience.
At least two years of experience working with STERIS brand products.
Completion of a recognized mechanical, electrical, or electronic qualification.
General knowledge of sterilization principles and methods, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
Ability to work flexible hours, sometimes outside normal business hours.
Must live within 50 miles of the center of the territory.
Ability to lift up to 25 pounds at times and push wheeled transporters weighing up to about 50 pounds.
Ability to comply with hospital/customer credentialing requirements.
Excellent interpersonal and customer communication skills.
Strong technical and troubleshooting skills.
Daily travel by driving a company vehicle; an acceptable driving record is required as part of onboarding.

Nice To Haves

Associate’s or bachelor’s degree in electronics, mechanical engineering, or a similar discipline, with one year of relevant experience.
Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Drive customer satisfaction through proactive communication and timely resolution of customer issues.
Perform preventive and corrective maintenance on STERIS and related product lines safely and efficiently.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special-purpose equipment and system components.
Provide preventive maintenance, service calls, warranty calls, and field upgrade program support.
Perform minor installations as required.
Maintain a working relationship with the Area Service Manager and communicate activity and changes related to sales opportunities in the assigned territory.
Identify sales opportunities, recommend STERIS products and services to customers, and communicate leads to management and sales staff.
Represent STERIS positively at customer sites.
Respond to routine customer and sales questions about equipment operation and performance.
At the Area Service Manager’s discretion, provide on-site sales support limited to identifying opportunities, sizing, and utility requirements.