Epic Willow - IT Business Systems Analyst - Remote
About The Position
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Epic Willow IT Business Systems Analyst is responsible for building, configuring, maintaining, and optimizing Epic Willow applications that support pharmacy workflows across inpatient and outpatient settings. This role partners with pharmacists, operational leaders, stakeholders, and technical teams to deliver reliable system functionality, support implementations, and ensure end users have the tools needed to provide safe and effective patient care. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- Epic Willow Ambulatory or Epic Willow Inpatient Certification required; Epic-recognized Proficiency may be considered in lieu of certification
- 3+ years of direct experience supporting Epic Willow applications in a healthcare environment (or equivalent experience)
- Experience gathering business and system requirements from clinical and operational stakeholders
- Experience performing system testing, validation, and end-user troubleshooting
- Willingness to work 8-5 central time zone
Nice To Haves
- Experience with EpicCare Ambulatory, EpicCare Inpatient, Compass Rose, or related Epic modules
- Experience building eRx records, orderables, panel records, and/or order sets
- Experience with Epic Bridges and troubleshooting interfaces or data exchange issues
- Experience supporting healthcare information systems and integrated clinical applications
- Knowledge of Clinical Documentation, Orders, and One-Step Medications functionality
- Solid understanding of inpatient and/or ambulatory pharmacy workflows
- Participation in Epic implementations, upgrades, optimizations, or workflow redesign efforts
Responsibilities
- Build, configure, maintain, and support Epic Willow applications for pharmacy operations.
- Collaborate with customers, stakeholders, pharmacists, pharmacy technicians, and operational partners to gather business and system requirements
- Support integrations with Omnicell, infusion pumps, packaging systems, and other third-party pharmacy technologies
- Troubleshoot application, workflow, interface, and operational issues, providing timely resolution and end-user support
- Participate in system implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
- Develop and maintain documentation, workflow diagrams, training materials, and support procedures
- Ensure compliance with HIPAA, organizational policies, and applicable regulatory requirements
- Partner with project managers and technical teams to deliver Epic initiatives within established timelines and scope
- Provide on-call support during and after business hours as required
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
