Senior Business Epic Systems Analyst

ZipStaff•Minneapolis, MN

1d•Remote

About The Position

ZipStaff is seeking an experienced Senior Business Systems Analyst to support Patient Access systems for a major healthcare organization. The role works with Patient Access teams on Epic Prelude, RTE, Referrals, Hello World, and Cadence. It focuses on configuration changes, system build, upgrades, defect resolution, and workflow enhancements. The analyst serves as a subject matter expert and mentor. The position is remote, with CST day-shift hours, approximately 8 a.m.–5 p.m., and some flexibility; the Minneapolis, Minnesota area is preferred. This is a W-2 contract opportunity through ZipStaff; C2C and 1099 arrangements are not accepted. The ideal candidate has active Epic Cadence, Prelude, Referrals, and RTE certifications, substantial healthcare and Patient Access domain experience, and hands-on experience with Epic configuration, build, and upgrades.

Requirements

Active/current certifications in Epic Cadence, Referrals, RTE, and Prelude.
At least 4 years of healthcare experience.
At least 4 years of direct client healthcare domain knowledge, such as Hello World, Welcome, E-Signature, and RTE.
At least 4 years of subject matter expertise in relevant applications.
At least 4 years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relevant to these areas.
At least 2 years of Epic experience and direct client experience.
Ability to work remotely during CST day-shift hours.
Self-directed work style.

Nice To Haves

Epic Cadence/Prelude Certification, Welcome Certification, RTE Certification, Referrals Certification, Hello World Badge, or equivalent experience.
Subject matter expertise in Epic Cadence/Prelude, Epic Welcome, Hello World, E-Signature, and RTE.
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
At least 4 years of knowledge of policies and procedures related to Patient Access operational functions.
Prior experience supporting Patient Access systems in a large healthcare or payer environment.

Responsibilities

Configure and build Epic Cadence and Prelude changes while maintaining industry and client standards, ensuring build quality and timelines, and debugging and resolving issues or defects.
Translate user requirements into functional and technical design specifications and review them with clients for accuracy.
Mentor local and client-based team members and serve as a subject matter expert.
Participate in medium- to large-complexity Epic software upgrades and workflow enhancements, including design, build, and testing.
Participate in design and validation sessions; ensure documentation, follow-up, and issue escalation.
Act as a liaison between Operations, Information Technology, and third-party systems.
Support application incidents reported through the help desk.
Provide assigned support during go-lives and system upgrades.
Maintain in-depth knowledge of software functionality and learn operational workflows to be implemented.
Analyze workflows, data collection, report details, and other technical issues associated with Epic software.
Work with trainers to develop and maintain application-specific training curricula and materials.
Follow organizational standards for system configuration and change control.
Build relationships with end-user communities, customers, and business partners.
Attend, participate in, and contribute to project meetings.