Epic Senior Systems Analyst - Radiant/Cupid

OhioHealth•WORK AT HOME - OHIO, OH

About The Position

The Senior Systems Analyst Epic designs, builds, tests, trains, deploys, and supports Epic applications to optimize clinical and operational workflows. The role applies healthcare workflow, system integration, and project management knowledge to support efficient IT operations and meet service-level agreements for supported applications. It partners with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting that support safe patient care, revenue cycle operations, and regulatory compliance. The analyst safeguards application vision, integrity, and security, collaborates with architects, technical leads, and engineers, and leads process improvement related to application management and training for Epic and third-party applications. The position has two related areas of focus: Application Build and Application Training. The balance of duties may vary depending on team assignment. Both areas include stakeholder analysis and design, project management, documentation, and mentoring. Application Build work includes configuration, testing, deployment, integrations, data management, compliance, and advanced support. Application Training work includes curriculum and training-environment management, communications for releases, and end-user training request and incident management.

Requirements

Bachelor's degree in computer science, information technology, healthcare administration, or a related field; alternatively, 10+ years of system analysis and support experience in a healthcare environment in lieu of a degree.
5–7 years of experience in system analysis and support within a healthcare environment.
Experience with Epic applications and healthcare workflows, or clinical, revenue cycle, or IT experience.
Strong requirements-gathering, workflow-design, and testing skills.
Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
Ability to communicate with clinical and operational stakeholders and managed service providers, and to produce clear documentation.
Track record of managing complex projects and leading cross-functional teams.
For the Application Training role: Epic Training Environment Build certification and 3+ years of experience.
For the Application Training role: two Epic Application Principal Trainer certifications.

Nice To Haves

For the Application Build role: current Epic certification or proficiency in one or more relevant modules, such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity.
For the Application Build role: 3+ years of Epic build and configuration experience.
Previous experience in a leadership or supervisory role.
Experience with system integration, HL7, FHIR, and interface testing.
Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools such as Radar and Reporting Workbench.
Prior work in patient access, billing, coding, finance, or clinical operations relevant to the modules supported.
ITIL Foundation certification (desired, not required).
Certifications in one or more Epic applications.
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Knowledge of healthcare regulations and compliance standards.
Familiarity with cloud computing platforms such as AWS or Azure.
Experience with business intelligence and analytics tools.
Advanced degree (master's or higher) in a related field.

Responsibilities

Gather and refine stakeholder requirements, map current-state workflows, and design Epic builds aligned with operational goals and policy.
Create and maintain specifications, decision logs, design documents, and system configuration and process documentation.
Conduct gap analyses for upgrades, regulatory changes, and new initiatives.
Manage smaller implementation and upgrade projects and lead project teams using appropriate project methodologies.
Mentor junior analysts and provide guidance on best practices.
Configure Epic records, master files, profiles, rules, security classes, and workflows according to approved designs.
Maintain environment parity and follow change-management and build-naming conventions.
Develop and execute unit, integrated, and user-acceptance test plans; document test evidence and resolve defects.
Validate interfaces, printing, reporting, downstream workflows, and regression coverage for upgrades.
Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
Manage service requests and incidents in a timely manner, meeting service-level agreements through triage and root-cause analysis.
Provide advanced support for Epic, Workday, Kronos, and other applications, and collaborate with IT and clinical teams on integration across the IT portfolio.
Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting; maintain consistent data integrity and metric definitions.
Support regulatory readiness, audits, and policy alignment; embed privacy and security controls, including sensitive-record handling and audit trails.
Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
Design and implement customized training programs aligned with organizational strategy and operational goals.
Oversee maintenance, enhancement, governance, accuracy, and readiness of the CareConnect curriculum and training environments.
Use learner and stakeholder feedback to improve curriculum and communicate system releases and upgrades clearly and promptly.
Manage end-user training requests and incidents; evaluate, prioritize, assign, and resolve requests within service expectations.
Document incidents and resolutions, collaborate with IT and operational partners to identify trends, implement preventative improvements, and refine support processes.